*  WTR - Willingness to Return (consumer satisfaction rating) | AcronymFinder
How is Willingness to Return (consumer satisfaction rating) abbreviated? WTR stands for Willingness to Return (consumer satisfaction rating). WTR is defined as Willingness to Return (consumer satisfaction rating) very rarely.
*  Travel 2.0: Interactive Trend Report: Travel Trends - Consumer Satisfaction, Video, Internet Usage
Consumer Satisfaction Declines For Major OTAs - Consumer satisfaction with major online travel players has dipped to an all-time low, while satisfaction with the e-commerce sector overall has risen, according to the American Customer Satisfaction Index. For the third straight year, satisfaction has risen, this year by 2%, reaching an all-time high of 81.6 on the 100-point scale. However, satisfaction with online travel e-commerce has gone in the opposite direction. For the second year in a row, satisfaction has dipped to an all-time low of 75. Only four online travel companies are tracked: Expedia, Orbitz, Travelocity and Priceline. In addition, a category of "All Others," representing hotel sites, airlines and travel search engines, is tracked ...
*  Apple Macs still tops consumer satisfaction and reliability - Macworld Australia - Macworld Australia
Consumer Reports has published the results of its annual Product Reliability Survey, which found that Apple is still coming out on top for consumer satisfaction and reliability.. The survey, which reported on computers from Acer, Apple, Dell, eMachines, Gateway, HP, Lenovo, Sony and Toshiba, resulted in a 78 percent consumer satisfaction score for Apple. Dell and Lenovo tied at 59 percent, while Acer, Asus, eMachines, HP, Gateway and Toshiba all scoring between 56 and 54 percent.. When asked about tech support, CR said that Apple had solved 75 percent of Mac user problems, while the nearest competitor, Dell, solved 61 percent.. Apple scored significantly better than competitors in the desktop computer reliability computers, with an iMac repair rate of eight per cent (lower is better). The closest three competitors were HP, which got a rating of 10 percent, Dell 11 percent and Gateway 13 percent.. As for laptops, Apple still got the best reliability score, ...
*  Consumer Satisfaction Services, Inc. - PDF
Consumer Satisfaction Services, Inc. Capital Region Annual Report July 2013-June 2014 PREPARED FOR: Capital Area Behavioral Health Collaborative (CABHC) Prepared By Consumer Satisfaction Services 4775
*  Patent US7814029 - Method and system for estimating consumer satisfaction - Google Patents
An index for an item in a computer implemented merchandising system is computed as a function of objective data, e.g., transaction data, and subjective data, e.g., customer satisfaction ratings or reviews. The index may be extended with other data, including revenue, returns, refunds, discontinuations, and interactive shopping data. The index may further be weighted using a variety of weight factors for different components of the subjective and objective data. A display of the index places customer satisfaction data in the context of transaction data. The index may be used to provide prospective customers with a more balanced picture of consumer satisfaction than can be provided from customer satisfaction data alone, including prospective purchase comparisons and desirability.
*  Consumer satisfaction with solid wood furniture produced by small scale enterprises in Uganda
Like many other sectors, Small and Micro Scale Wood Furniture Enterprises in Uganda are facing increasing competition pressure from imports. Changing consumer preferences and liberalization of the economy are exposing the consumers to new products especially from China and Malaysia. The only way of survival for the majority of the small and micro level artisans is to produce products that meet consumer needs. The purpose of this study was to assess consumer satisfaction with wooden furniture produced by the Small Scale Enterprises in order to determine their market share and competitiveness. Specifically, the study investigated the level to which the consumers' quality expectations are met by small scale artisans and the overall satisfaction on four selected product features (design, finish, durability and price). Using a questionnaire survey a total of 275 respondents who had bought ...
*  Apple Tops Consumer Satisfaction Index for Eighth Year in a Row - Adweek
The American Customer Satisfaction Index (ACSI) released its annual survey of consumer satisfaction for PC makers yesterday, and Apple claimed the top spot-for the eighth year in a row.. For 2011, Apple received its highest score ever, 87 points out of a possible 100. (That's one point higher than Apple's score of 86 last year.) Its closest competition was HP, which lagged 9 points behind. The industry average stayed flat from the previous year at 78 points.. "In the eight years that Apple has led the PC industry in customer satisfaction, its stock price has increased by 2,300 percent," ACSI founder Claes Fornell said in a press release. "Apple's winning combination of innovation and product diversification-including spinning off technologies into entirely new directions-has kept the company consistently at the leading edge." ...
*  Consumer Satisfaction And Retention: A Key Business Survival (Accounting Project) - MySchoolTrick
The researcher must however bear in mind and proper proficient solution and answer to these numerous question if he is to guarantee himself of success or survival of the business entrusted to him.. 1.3 AIM AND OBJECTIVES OF THE STUDY. The aim of this study is to examine consumer satisfaction and retention as key to business survival. To achieve this aim the following objectives shall be pursued.. (i) To know whether the price charged on the Barge paint product is too high and ambiguous or not.. (ii) To know if Barger paint product is readily available for the consumer.. (iii) To ascertain if there is any package available for the consumer/customer who are frequent user of the Berger paint product.. (iv) To know the quantity and quality rate which the consumer want to buy.. 1.4 SIGNIFICANCE OF THE STUDY. The importance of the study is that if broadens the researches knowledge. The topic chosen s has really increases or improve the standard of ...
*  Consumer Satisfaction, Community Grants, New Credit Facilities, and Financial Results - Research Report on American Express,...
NEW YORK, August 30, 2013 /PRNewswire via COMTEX/ -- Today, Investors' Reports announced new research reports highlighting American Express Company AXP, +0.21% SunTrust Banks, Inc. STI, +1.54% CIT Group Inc. CIT, +1.28% QIWI plc QIWI, +0.06% and DFC Global Corp. DLLR Today's readers may access these reports free of charge - including full price targets, industry analysis and analyst ratings - via the links below. American Express Company Research Report On August 22, 2013, American Express Company (American Express) announced that according to the annual nationwide study by J.D. Power, consumers have rated American Express highest in consumer satisfaction among US credit card companies for the seventh consecutive year. According to the Company, The J.D. Power 2013 Credit Card Satisfaction Study (SM) looks at six categories to determine satisfaction: customer interaction, billing and payment process, credit card terms, rewards programs, benefits and services, and problem ...
*  American Consumer Satisfaction Index
According to some survey that is circulating on the web, the service at McDonalds is suffering. I guess many McDonald's customers aren't lovin' it, but before you take to heart many of these surveys that pop up online take a good look at the McDonald's in your area and think hard before you criticize them for their service. With one of the best all around menus, the McDonalds dollar menu is one of the most versatile menus at any fast food restaurant. Get cozy with a free McDonalds gift card just for your participation today.. Don't forget to take my poll as well, as that will most certainly fuel future articles. Regardless of the ranking of its restaurants, and the peers in fast food that took part in the report released on Tuesday 6/19/2012 by the American Consumer Satisfaction Index (ACSI). I am sticking with McDonalds. Fast food, cheap prices and appeal to the kids, is the main reason. Additionally like I stated before, no fast food restaurant gets it right all the time.. Many of the ...
*  Usage of Shopping Tools on Auto Manufacturer Websites Boosts Consumer Satisfaction
COSTA MESA, Calif., July 21, 2016 /PRNewswire/ -- Usage of Shopping Tools on Auto Manufacturer Websites Boosts Consumer Satisfaction. Gen Y Shoppers Use...
*  Lantus site tops in consumer satisfaction: study - Medical Marketing and Media
The product site for Sanofi-Aventis's insulin injection Lantus received the highest mark in terms of consumer satisfaction, according to a Manhattan Research study.
*  Consumer preference towards aavin milk and milk product | International Journal of Current Multidisciplinary Studies
India is the world's largest dairy producer. Dairy products demand in India has increased dramatically in both rural and urban sectors. Tamil Nadu state is the one of the ten largest milk producing states in India. Milk is whitish liquid containing proteins, fats, lactose and various vitamins and minerals that is produced by mammary glands of all mature female mammals after they have giving birth and serves as nourishment for their young . The milk of cows, goats or other animals used as food by humans. The state, major milk contributor is Aavin, a Tamil Nadu-based milk producer's union, procures milk, processes it and sells milk and milk products to consumers. This paper analyses Consumer Preference over the Aavin special reference to the Gudalur the Nilgiris Tamil Nadu State. The aim of the study is reveal consumer preference over Aavin milk products based on their age, educational qualification and ...
*  The Role of Cognition and Affect in the Formation of Customer Satisfaction a Dynamic Perspective Essay - 8455 Words
The Role of Cognition and Affect in the Formation of Customer Satisfaction: A Dynamic Perspective Despite the strong recognition that customer satisfaction should be viewed from a dynamic perspective, little is known about how the satisfaction judgment develops over time. Therefore, this study provides a dynamic analysis of the simultaneous influence of cognition and affect in the satisfaction formation process. The results of an experimental study based on a real consumption experience indicate that the impact of cognition on the satisfaction evaluation increases and the influence of affect decreases over time. Moreover, these effects are attenuated with inconsistent performance experiences. Finally, the study shows that the variance in customer satisfaction jointly explained by cognition and affect increases as experience accumulates. he topic of customer satisfaction/dissatisfaction has been of great interest to marketing and consumer researchers for many years. This interest is driven in ...
*  Effect of Service Quality Dimensions on Customer Satisfaction: A Comparative Analysis of Pakistan Telecom Sector
Downloadable! The purpose of this study is to establish the relationship between service quality and customer satisfaction. Two main dimensions of service quality were taken i.e. reliability and empathy. This is a quantitative analysis and the data was collected in the form of communication-based questionnaires. The sample size was 400 respondents and four main telecom service providers were considered for the study. The results were calculated by analytical software SPSS-20. It was concluded that service reliability and service empathy both have an effect on customer satisfaction. It was also determined that some factors were more satisfactory than the others. The findings of study reveal that percentages of customer satisfaction change with the service quality dimensions of reliability and empathy. Overall, it can be established that there is a significant relationship between customer satisfaction and service quality dimensions of empathy and reliability.
*  Advanced Health Information Exchange Resources: ONC Releases Draft Revisions to Requirements on Consumer Preferences
The Consumer Preferences Requirements Document describes a framework for the electronic exchange among multiple stakeholders of the preferences consumers may have regarding the management of and controlling access to their information and potentially sensitive health information (SHI) utilizing standard message formats, terminologies and data sets ...
*  FNB News - Colours play a major factor in consumer preference, influence psychology | FNB News
Colour of the food is the major contributing factor for consumer preference. Colour has influenced the psychology of human beings since ancient times. Food colour and flavour are closely associated. It is a common experience to see a food and anticipate certain flavours. Every food is associated with a certain type of colour and the colour represents particular flavour. It is a general expectation that a red apple will be sweet, a green plum will be sour and a brown ice cream will have a chocolate flavour. The colour of food not only sends a message of expectation but can also provide clues as to the condition of the food; For example in the same way as the yellow colour of peach indicates the ripened condition of the fruit, the dull brown colour of strawberry jam indicates that the jam is old. Both colour and appeal of various foods are closely related. The sight of food sends signals to the brain ...
*  To Boost Customer Satisfaction, Owners Should Pay Attention To Employee Job Satisfaction - Redorbit
Previous studies have shown that customer satisfaction plays a key role in the health and future success of any company. When customers are satisfied, they keep coming back to the same store and invite their friends to do the same. Now, a new study from the University of Missouri has found that CEOs who pay attention to employees' job satisfaction are able to boost both customer satisfaction and "repurchase intentions," or the number of customers that intend to purchase products from the store.. "You might think that as an owner, you only need to pay attention to the customers, providing them with what they want. Yet, we found that keeping your employees satisfied with their work experience, providing them with challenges and allowing them to have a sense of ownership in the business can have a tremendous effect on customer satisfaction and loyalty," said Christopher Groening, assistant professor of marketing in the Robert J. Trulaske, Sr. College of Business. "The link between customer ...
*  Statistical Clearing House ACA Consumer Satisfaction Survey
D3 Data consistency What consideration has been given to making data items consistent between survey cycles or across surveys? (D3) Since part of the ACA's mandate is to monitor customer satisfaction, we have paid special consideration to consistency and comparability of results over time. Comparability of data over time is a key requirement of the tender Brief created by the ACA. The starting point for each subsequent survey has been the questionnaire from the last survey. About 80% of the questions are considered 'core' and are asked every year. Of the remaining 20%, most are likely to continue for one or two years and then be replaced by other emerging issues of current interest. Questions covering on-going issues of interest are retained from year to year, while topics that are no longer of interest are dropped. A significant number of questions relate to matters which the ACA must report on (such as supply of carriage services, ancillary goods, billing information services, the standard ...
*  豈 iPhone: Apple loses ground in consumer satisfaction survey
The results of the 2014 survey show that Apple is losing ground in the customer satisfaction department, falling behind Microsoft, Samsung and Sony. Amazon led the pack with a score of 91 that reflects the strong support of its Kindle owners. Sony followed with a score of 83, while Microsoft and Samsung shared an 82 score. Apple fell in line behind its competitors with a score of 81 ...
*  Apple tops consumer satisfaction survey again
For the seventh straight year in a row, Apple has topped the American Customer Satisfaction Index survey, ringing in at number one on the annual list of PC man...
*  Opinion Survey Finds Rise in Consumer Satisfaction with Online Shopping
About The Authors. 11th June 2013 16:22 - Retail. Retail market research conducted on behalf of UPS has revealed that the majority of Britons now prefer to shop with their favourite retailer online due to increased satisfaction with the customer experience.. Of more than 3,000 online consumers questioned, as many as 70% choose ecommerce as their primary mode of shopping with the brands they like. The study also found that customer satisfaction with online shopping is now remarkably high at 83%.. Top areas that online shoppers said appealed to them most (scoring above 70%) were the variety of brands and products on offer, ease of checkout, the ability to track online purchases while in transit plus the selection of shipping and payment options available.. Nevertheless, there were issues which were preventing even higher scores - respondents cited the desire to have more control over exactly where and when they receive their purchases. The demand for more environmentally ...
*  A Customer Service Manifesto: Consumer Satisfaction is the Future of Business
We recently completed some work for the consumer complaint start-up Groubal. When preparing a survey of customer satisfaction complaints on Twitter for their
*  Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook's
The annual American Customer Satisfaction Index is out for social media sites, measuring satisfaction with Google+ for the first time against other social