*  The Moderating Influence of Broad-Scope Trust on Customer-Seller Relationships - Hansen - 2012 - Psychology & Marketing - Wiley...
Oliver, R. L. (1993). Cognitive, affective and attribute bases of the satisfaction response. Journal of Consumer Research, 20, ... This is because when BST is low, the consumer should be expected to be more likely to attribute trust to the customer-seller ... Bloemer, J. M., & Kasper, H. D. (1995). The complex relationship between consumer satisfaction and brand loyalty. Journal of ... Bearden, W. O., & Teal, J. E. (1983). Selected determinants of consumer satisfaction and complaint reports. Journal of ...
  http://onlinelibrary.wiley.com/doi/10.1002/mar.20526/full
*  Lauth Group's collapse offers a lesson in hubris
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*  Colorado Technology Directory - Colorado Technology Association
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  http://www.coloradotechnology.org/page/MemberDirectory/Colorado-Technology-Directory.htm
*  Kano model - Wikipedia
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*  Patient satisfaction - Wikipedia
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  http://www.scirp.org/journal/PaperInformation.aspx?paperID=80685&
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*  US7246046B2 - Computer-implemented trademark brokerage network - Google Patents
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  http://www.koreascience.or.kr/article/ArticleFullRecord.jsp?cn=GJGRBW_2016_v34n3_95
*  The role of self-efficacy, emotional intelligence and leadership style as attributes of leadership effectiveness
The rest of the leadership subscales, except management by exception (passive) and satisfaction, indicated a significant and ... with an emphasis on corporate culture in a consumer goods organisation. Master's thesis, University of South Africa: Pretoria ... PRACTICAL/MANAGERIAL IMPLICATIONS: Emotional intelligence and self-efficacy should be considered as attributes during the ... The following subscales were reliable according to the Cronbach alphas: idealised influence (attributes): α = 0.79, idealised ...
  http://www.scielo.org.za/scielo.php?script=sci_arttext&pid=S2071-07632014000100011&lng=es&nrm=iso
*  Less-is-better effect - Wikipedia
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*  Research Report No. 02
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  http://hschange.org/CONTENT/110/rr2_introduction.html
*  Patent US20030028469 - Methods and apparatus for enabling an electronic information marketplace - Google Patents
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  http://www.google.com/patents/US20030028469?dq=actionscript
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*  The transformations of utility theory: a behavioral perspective | SpringerLink
... attributes indifference curves to wants makes it plain that an action that serves the satisfaction of a specific want is ... Samuelson, P. A. (1938). A note on the pure theory of consumer's behavior. Economica, 5(61-71), 353-354.CrossRefGoogle Scholar ... Unlike Bentham, he attributed "utility" not to actions (e.g., the act of consuming a certain quantity of a commodity) but to ... Lancaster, K. (1966). A new approach to consumer theory. Journal of Political Economy, 74, 132-157.CrossRefGoogle Scholar ...
  https://link.springer.com/article/10.1007/s10818-016-9235-6
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*  Customer service - Wikipedia
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*  Kevin Taft - Wikipedia
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*  Community Tracking Study Household Survey, 2000-2001: [United States]
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