• nurse
  • When the patient told a nurse that she wasn't feeling well, the nurse gave her a vague explanation that the patient did not understand. (nyc.gov)
  • Later, as the nurse shift changes, the same patient can expect yet another team to visit. (nyc.gov)
  • TBM grew out of conversations between Dr. Robert E. Wright, a registered nurse and behaviorists, Aubrey Daniels, and Dr. Darnell Lattal as they looked for more efficient approaches to patient education and behavior change. (wikipedia.org)
  • accountable
  • If not already, then very soon, this will be an area of concern for medical groups as they are increasingly being held accountable for the satisfaction data collected by MCOs they contract with. (managedcaremag.com)
  • staff
  • Elivert thought this could be a teachable moment and invited the patient to come in and speak to the staff directly. (nyc.gov)
  • But it helped the staff to see themselves the way the patient sees them, and that motivates them to improve. (nyc.gov)
  • MSKCC scripting improved the consistency of patient communication and staff efficiency. (hin.com)
  • With the program, patients can request a patient advocate, tell staff whether their room is too cold or their food food isn't hot enough. (blueridgenow.com)
  • However, the director of patient experience also said the improved score comes from a push for managers and leadership to gain a better understanding of what patients and staff deal with on a day-to-day basis. (blueridgenow.com)
  • experience
  • We always want the patient to be involved in their care, and we try to provide them a voice to be able to talk to us in layman's term about their experience and their needs. (blueridgenow.com)
  • Some individuals choose to self-administer their medication ("do-it-yourself") because they do not have access to adequate medical care (either the available doctors do not have the necessary experience or the patient cannot afford care since transition-related procedures are prohibitively expensive and rarely covered by health insurance). (wikipedia.org)
  • Services
  • To monitor achievement of this goal, Griffin measures patient satisfaction with all services using various techniques. (griffinhealth.org)
  • At the level of the individual patient, or micro-level, assessment focuses on services at the point of delivery and its subsequent effects. (wikipedia.org)
  • TBM became a carefully developed method for teaching this specialized branch of performance management to health services providers, patient advocates, and family members. (wikipedia.org)
  • Second people are patients for a short window of time and then they are who they were for the years before they needed to use health services. (wikipedia.org)
  • time
  • By the time the project was done, the time patients spend waiting to see a doctor after walking in the door of the ER had been reduced to 44 minutes, on average, from 58 minutes. (bizjournals.com)
  • For example, there was a time when a case manager would meet with a doctor and the doctor would say, "I think we need to set up hospice for this patient. (hin.com)
  • According to the data, the state's average patient satisfaction rating in 2012 was roughly 71 percent - the same as the national average at the time. (blueridgenow.com)
  • Also, patients who are well-informed of the necessary procedures in a clinical encounter, and the time it is expected to take, are generally more satisfied even if there is a longer waiting time. (wikipedia.org)
  • Patients who are waiting for surgery depend on the availability of the operating theater, and if any patient getting treatment in that room takes longer than scheduled, all patients who are waiting to be next must wait beyond their appointed time. (wikipedia.org)
  • Waiting time influences patient satisfaction. (wikipedia.org)
  • Time in the waiting room has been used to experiment with giving patient health education. (wikipedia.org)
  • The Standards of Care for the Health of Transsexual, Transgender, and Gender Nonconforming People (SOC) require psychological counseling and for the patient to live a period of a time in the desired gender role, in order to assure that they can psychologically function in that gender role. (wikipedia.org)
  • represents
  • That non-compliance represents a threat to the future of patients and providers is demonstrated by the disastrous statistics related to direct costs, over use of the system, unnecessary health service provided, and needless deaths (125,000 in the US per year). (wikipedia.org)
  • help
  • To help ensure its patients receive consistent messages, Memorial Sloan-Kettering Cancer Center (MSKCC) has developed a series of scripts for use by its integrated case management team. (hin.com)
  • For example, don't tell a patient they are going to have plenty of help at home. (hin.com)
  • Dr. Peck convinced the Mother Superior of the Davenport-based Sisters of Mercy to send nuns to Iowa City to help care for patients. (wikipedia.org)
  • efficient
  • It can be difficult to maximize efficient use of the operating room when unexpected delays can happen and lead to patients waiting. (wikipedia.org)
  • clinical
  • In clinical studies evaluating RADIESSE and other hyaluronic acid injectable fillers, RADIESSE proved to be highly effective at treating wrinkles, was preferred more often by patients, and delivered higher patient satisfaction. (radiesse.com)
  • improve
  • Counseling and education models developed over the years to improve patient understanding and compliance have failed to move the needle. (wikipedia.org)
  • surgical
  • World's smallest patient (Nissen fundoplication in a 5.7 pound infant) to undergo gastric reflux surgery using the da Vinci robotic surgical system. (wikipedia.org)
  • Education
  • The teams came up with the steps and planned the patient education material with the imperative that we never overestimate a length of stay, but rather err on the short side. (hin.com)
  • primary
  • The study demonstrates the complexities of the patient visit, the demands of real-world practice and the value of primary care, issues that policymakers, the public and even clinicians have not fully understood. (aafp.org)
  • providers
  • First, compliance depends on the ability of providers to be fair and objective and to apply the standards of care to all patients. (wikipedia.org)
  • Providers are required to pay close attention to what the patients do say and then record the observations in the plan of care. (wikipedia.org)