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*  Kano model
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior. 1: 74-79. ISBN 0-922279-01-2. ISSN 0899-8620. ... This might be key to the design and manufacturing of the carton, but consumers are not even aware of the distinction. It is ... The key behind the Kano model is for the engineer to discover this "unknown need" and enlighten the consumer, to sort of engage ... "Kano's Customer Satisfaction Model - Knowledge Center". The Kano Model Illustrated Report Malcolm, Eric. "FAQs about the Kano ...
*  Jay Lebow
Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, 244-259. Lebow, J. L. & Gurman, A. (1995). ...
*  Health savings account
Consumer satisfaction results have been mixed. While a 2005 survey by the Blue Cross and Blue Shield Association found ... There is also debate about consumer satisfaction with these plans. HSAs were established as part of the Medicare Prescription ... Some policy analysts say that consumer satisfaction doesn't reflect quality of health care. Researchers at RAND Corporation and ... Some consumer organizations, such as Consumers Union, and many medical organizations, such as the American Public Health ...
*  Consumer-driven healthcare
Consumer satisfaction results have been mixed. While a 2005 survey by the Blue Cross and Blue Shield Association found ... "Consumer-Driven" Health Care on Consumers" (PDF). Consumers Union. Retrieved 2007-07-10. "Promises and Pitfalls in Consumer ... Some policy analysts say that consumer satisfaction doesn't reflect quality of healthcare. Researchers at Rand Corp. and ... "Consumer-driven healthcare is badly named, because it's certainly not driven by consumers," said Jonathan Oberlander. It is " ...
*  Publix
"Publix earns top spot in consumer satisfaction survey". DrugStoreNews.com. 2010-02-17. Retrieved 2017-11-28. "J.D. Power 2016 U ... Organic Consumers Association. Retrieved 2011-10-19. "Publix expands GreenWise Markets". South Florida Business Journal. ... Publix Pharmacies consistently ranked number one for customer satisfaction in supermarket pharmacies in several surveys ... The 100 Best Companies to Work for in America Number 2 in Consumer Reports' 2015 ranking of grocery stores One of the 25 Most ...
*  Word-of-mouth marketing
Journal of consumer satisfaction, dissatisfaction and complaining behavior. 26: 1-18. Lang, Bodo; Lawson, Rob (2013). " ... Advances in Consumer Research. Thomas Jr, Greg (2006-07-11). "Building the buzz in the hive mind". Journal of Consumer ... Satisfaction Perceived risk: WOM can be used to warn other potential buyers that a product is not what it claims to be. An ... Previous consumers can help describe strengths and weaknesses of products and help make the correct decision. Relevance of a ...
*  Incense in India
Karthik Bharadwaj (April 2012). "Consumer satisfaction level towards Cycle Pure Agarbattis" (pdf). Visvesvaraya Technological ... Halmaddi has a particular interest to Western consumers, possibly through its association with the popular Satya Nag Champa. It ...
*  Self-confidence
Westbrook, R. A. (1980). "Intrapersonal affective influences on consumer satisfaction with products" (PDF). Journal of consumer ... He claimed that satisfaction of self-esteem led to feelings of self-confidence that, once attained, led to a desire for "self- ... yield higher revenues and customer service satisfaction In relation to leadership, leaders with high self-confidence are more ... "The Effect of Self-Confidence and Anxiety on Information Seeking in Consumer Risk Reduction". Journal of Marketing Research. 16 ...
*  Service recovery
"Service Recovery's Influence on Consumer Satisfaction, Word-of-Mouth, and Purchase Intentions." Journal of Business Research 54 ... Some even argue that a good recovery can increase satisfaction to a higher level than if nothing had gone wrong in the first ... By including also customer satisfaction into the definition, service recovery is a thought-out, planned, process of returning ... "Service Recovery: Impact on Satisfaction and Intentions." Journal of Services Marketing 9, no. 1 (1995): 15-23. Smith, Amy K., ...
*  Online dispute resolution
SquareTrade was only used after eBay's own consumer satisfaction process. In the last few years, SquareTrade has resolved ... Transatlantic Consumer Dialogue. Consumers International. European Consumers' Organisation (BEUC). International Chamber of ... The Department of Consumer Affairs, Government of India has taken note of this and has planned to roll out an Online Consumer ... ODR is a wide field, which may be applied to a range of disputes; from interpersonal disputes including consumer to consumer ...
*  Vinmonopolet
Since the restructuring of 1996, the consumer satisfaction has increased. A 2013 TNS Gallup poll showed that 74% of the ... Having long planned to publish a magazine aimed at consumers as was already done by Systembolaget in Sweden, in 1988 ... and these consumers from "the districts" would benefit from purchasing wine in their local food store. Marthinsen called upon ... satisfaction (in Norwegian) Moe, Ingrid Elisabeth, Dagens Næringsliv (July 5, 2008). "Disse hater og elsker vi" (in Norwegian ...
*  Referral marketing
Referral programs are a good method to define consumer satisfaction. If comparatively few consumers are willing to act as ... To recognise referrers and trace purchases by referred consumers on social media, the referral programs rely heavily on a ... The company can match motivations with consumer expectations and raise the effectiveness of market programmes. Referral reward ... Journal of Consumer Psychology. 19 (1): 38-47. doi:10.1016/j.jcps.2008.12.007. Williams, Martin; Buttle, Francis (2011-05-01 ...
*  Piyavi Wijewardene
Wijewardene, U. P.; Pathinayake, C. D. (2016). "The influence of green marketing mix on Consumer Satisfaction and Loyalty". ... Wijewardene, U. P. (2015). "Influence of Service Quality on Viewer Satisfaction Level of the Sri Lankan Premier League ...
*  Assisted living
... "growing popularity as evidence of consumer satisfaction." In Pennsylvania, personal care and assisted living are terms that are ... A consumer-driven industry, assisted living offers a wide range of options, levels of care, and diversity of services (Lockhart ...
*  Fan loyalty
The relationships with consumer satisfaction and team identification". Psychology & Marketing. 28 (8): 781. doi:10.1002/mar. ... By communicating to the consumer about how much the brand is considering them, it increases consumer trust as they feels cared ... To effect consumers' loyalty with a team, they must develop a compelling, positive and distinctive brand in order to stand out ... Other consumers can then use the 'reaction' button and comment thread on Facebook to communicate their response allowing for ...
*  Hearing aid
"Sergei Kochkin - MarkeTrak VIII: Consumer satisfaction with hearing aids is slowly increasing". journals.lww.com. Retrieved ... Consumer Reports July 2009 independent survey of hearing aid marketplace Historical Deafness in Disguise: Concealed Hearing ... With this testing, digital cordless phone manufacturers will be able to inform consumers about which products will work with ... Hearing aid outcome can be represented by three dimensions: hearing aid usage aided speech recognition benefit/satisfaction The ...
*  Operations management for services
Maxham, James G. III (October 2001). "Service Recovery's Influence on Consumer Satisfaction, Word-of-Mouth and Purchase ... Before the Internet, consumers used a variety of sources for acquiring knowledge including libraries, phone calls, universities ... It starts with a high level of internal quality leading to employee satisfaction and productivity to deliver superior external ... Some of the major changes are as follows: Providing information and knowledge directly to consumers. ...
*  Large-group awareness training
Their measure of performance was consumer satisfaction and formal research was seldom pursued." The article describes an est ... In Consumer Research: Postcards from the edge, discussing behavioral and economic studies, the authors contrasted the "enclosed ... Psychologist Chris Mathe has written in the interests of consumer-protection, encouraging potential attendees of LGATs to ... Brown, Stephen I.; Darach Turley (1997). Consumer Research: Postcards from the edge. Routledge. p. 279. ISBN 0-415-17317-5. ...
*  Swanson Health Products
"Top-rated Vitamin and Supplement Brands and Merchants for 2015 Based on Consumer Satisfaction". www.consumerlab.com. Retrieved ... Consumer lab has tested only 25 of Swanson's 26,000+ supplements as of 9/8/2016. In yearly surveys of over 10,000 supplement ... middle-market consumer products companies. Leland Swanson, Jr. remains involved as a consultant for SHP new product development ... as well as natural personal care products direct to consumers through mail-order catalogs and an e-commerce website. Swanson ...
*  Supporting Healthy Marriage Project
"National Study Shows Strong Consumer Satisfaction with Marriage and Relationship Education Classes," Fatherhood Channel, ... "Marriage Education Increases Relationship Satisfaction," PAIRS Foundation, April 14, 2010.[21] MDRC Supporting Healthy Marriage ... "Marriage Education Increases Relationship Satisfaction." MDRC website Abt Associates website Manpower Development Research ...
*  Qualitative research
Qualitative methods are often part of survey methodology, including telephone surveys and consumer satisfaction surveys. In ...
*  Andersen healthcare utilization model
The second generation model also extends the outcome of interest beyond utilization to consumer satisfaction. The next ... as outcomes alongside consumer satisfaction. Furthermore, this model include personal health practices as an antecedent to ... outcomes, acknowledging that it not solely use of health services that drives health and satisfaction. This model emphasizes a ...
*  Healthcare in Chile
Health care consumer satisfaction has been decreasing since 2007 to its lowest point in 2014. All workers and pensioners are ...
*  Qualitative marketing research
Qualitative market research is often part of survey methodology, including telephone surveys and consumer satisfaction surveys ... marketing research involves a natural or observational abnormal pangit examination of the philosophies that govern consumer ...
*  Marketing communications
Businesses cannot operate if they target every market to satisfy their consumer's satisfactions. By targeting audiences who ... Alternatively, a consumer may be "in the market," yet not be aware of the brand or products existence or prevalence. Consumers ... Consumers both hear and see television ads, others consumers handle (touch) and read (see) an advertising offer (e.g. coupon). ... Consumers no longer accept the faith they once had in conventional advertising placed in traditional media. Consumers cannot ...