The leveraging of collective wisdom within an organization as a catalyst to increase responsiveness and innovation.
Management of the acquisition, organization, storage, retrieval, and dissemination of information. (From Thesaurus of ERIC Descriptors, 1994)
The body of truths or facts accumulated in the course of time, the cumulated sum of information, its volume and nature, in any civilization, period, or country.
Computer-based information systems used to integrate clinical and patient information and provide support for decision-making in patient care.
Organized activities related to the storage, location, search, and retrieval of information.
Copies of a work or document distributed to the public by sale, rental, lease, or lending. (From ALA Glossary of Library and Information Science, 1983, p181)
Software designed to store, manipulate, manage, and control data for specific uses.
The circulation or wide dispersal of information.
Integrated set of files, procedures, and equipment for the storage, manipulation, and retrieval of information.
The portion of an interactive computer program that issues messages to and receives commands from a user.
Integrated, computer-assisted systems designed to store, manipulate, and retrieve information concerned with the administrative and clinical aspects of providing medical services within the hospital.
'Medical Libraries' are repositories or digital platforms that accumulate, organize, and provide access to a wide range of biomedical information resources including but not limited to books, journals, electronic databases, multimedia materials, and other evidence-based health data for the purpose of supporting and advancing clinical practice, education, research, and administration in healthcare.
A system containing any combination of computers, computer terminals, printers, audio or visual display devices, or telephones interconnected by telecommunications equipment or cables: used to transmit or receive information. (Random House Unabridged Dictionary, 2d ed)
Theory and development of COMPUTER SYSTEMS which perform tasks that normally require human intelligence. Such tasks may include speech recognition, LEARNING; VISUAL PERCEPTION; MATHEMATICAL COMPUTING; reasoning, PROBLEM SOLVING, DECISION-MAKING, and translation of language.
An approach of practicing medicine with the goal to improve and evaluate patient care. It requires the judicious integration of best research evidence with the patient's values to make decisions about medical care. This method is to help physicians make proper diagnosis, devise best testing plan, choose best treatment and methods of disease prevention, as well as develop guidelines for large groups of patients with the same disease. (from JAMA 296 (9), 2006)
Computer-based systems for input, storage, display, retrieval, and printing of information contained in a patient's medical record.
A loose confederation of computer communication networks around the world. The networks that make up the Internet are connected through several backbone networks. The Internet grew out of the US Government ARPAnet project and was designed to facilitate information exchange.
Systematic gathering of data for a particular purpose from various sources, including questionnaires, interviews, observation, existing records, and electronic devices. The process is usually preliminary to statistical analysis of the data.
Sequential operating programs and data which instruct the functioning of a digital computer.
Knowledge, attitudes, and associated behaviors which pertain to health-related topics such as PATHOLOGIC PROCESSES or diseases, their prevention, and treatment. This term refers to non-health workers and health workers (HEALTH PERSONNEL).
The term "United States" in a medical context often refers to the country where a patient or study participant resides, and is not a medical term per se, but relevant for epidemiological studies, healthcare policies, and understanding differences in disease prevalence, treatment patterns, and health outcomes across various geographic locations.
A broad approach to appropriate coordination of the entire disease treatment process that often involves shifting away from more expensive inpatient and acute care to areas such as preventive medicine, patient counseling and education, and outpatient care. This concept includes implications of appropriate versus inappropriate therapy on the overall cost and clinical outcome of a particular disease. (From Hosp Pharm 1995 Jul;30(7):596)

Promoting the use of measurement tools in practice: a mixed-methods study of the activities and experiences of physical therapist knowledge brokers. (1/40)

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Design and implementation of an institutional case report form library. (2/40)

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Event-based knowledge elicitation of operating room management decision-making using scenarios adapted from information systems data. (3/40)

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An exploratory cluster randomised controlled trial of knowledge translation strategies to support evidence-informed decision-making in local governments (The KT4LG study). (4/40)

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Core competencies for patient safety research: a cornerstone for global capacity strengthening. (5/40)

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Comparison of clinical knowledge management capabilities of commercially-available and leading internally-developed electronic health records. (6/40)

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Communities of practice: the missing link for knowledge management on implementation issues in low-income countries? (7/40)

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Lessons from the business sector for successful knowledge management in health care: a systematic review. (8/40)

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I'm sorry for any confusion, but "Knowledge Management" is not a term that has a specific medical definition. Knowledge Management is a broader business and academic concept that refers to the process of creating, sharing, using, and managing the knowledge and information within an organization. It involves the strategies and practices used by organizations to identify, create, represent, distribute, and enable the adoption of insights and experiences. These principles can be applied in various fields, including healthcare, to improve decision-making, efficiency, and patient care. However, there is no unique medical definition for this term.

I'm happy to help! However, it looks like you are asking for a medical definition of "Information Management." It is important to note that "Information Management" is not a medical term per se, but rather a general term used in many fields, including healthcare. Here's a possible definition of Information Management in the context of healthcare:

Information Management (in healthcare) refers to the systematic processes and practices used to collect, store, distribute, retrieve, and dispose of health information in an accurate, confidential, timely, and efficient manner. It involves the use of technology, policies, procedures, and personnel to ensure that health information is accessible, secure, and used appropriately for patient care, research, quality improvement, and other purposes. Effective Information Management is critical for ensuring high-quality healthcare, improving patient outcomes, and complying with legal and regulatory requirements related to privacy and security of health information.

In the context of medicine, 'knowledge' refers to the understanding and comprehension of medical facts, principles, theories, and practices that are acquired through education, training, research, and experience. This encompasses a deep familiarity with anatomy, physiology, pathophysiology, pharmacology, clinical guidelines, and evidence-based practices. It also includes awareness of current research developments, emerging trends, and best practices in the field. Medical knowledge is constantly evolving and requires healthcare professionals to engage in lifelong learning to maintain their expertise and provide high-quality care to patients.

Decision Support Systems (DSS), Clinical are interactive computer-based information systems that help health care professionals and patients make informed clinical decisions. These systems use patient-specific data and clinical knowledge to generate patient-centered recommendations. They are designed to augment the decision-making abilities of clinicians, providing evidence-based suggestions while allowing for the integration of professional expertise, patient preferences, and values. Clinical DSS can support various aspects of healthcare delivery, including diagnosis, treatment planning, resource allocation, and quality improvement. They may incorporate a range of technologies, such as artificial intelligence, machine learning, and data analytics, to facilitate the processing and interpretation of complex clinical information.

'Information Storage and Retrieval' in the context of medical informatics refers to the processes and systems used for the recording, storing, organizing, protecting, and retrieving electronic health information (e.g., patient records, clinical data, medical images) for various purposes such as diagnosis, treatment planning, research, and education. This may involve the use of electronic health record (EHR) systems, databases, data warehouses, and other digital technologies that enable healthcare providers to access and share accurate, up-to-date, and relevant information about a patient's health status, medical history, and care plan. The goal is to improve the quality, safety, efficiency, and coordination of healthcare delivery by providing timely and evidence-based information to support clinical decision-making and patient engagement.

In the context of medicine, "publications" typically refers to the dissemination of research findings or other medical information through various forms of media. This can include:

1. Peer-reviewed journals: These are scientific or medical publications that undergo a rigorous review process by experts in the field before they are accepted for publication. They represent some of the most reliable sources of medical information.

2. Conference proceedings: Medical conferences often publish abstracts, presentations, or posters from the event. These can provide early insights into ongoing research and new developments in the field.

3. Books and book chapters: Medical texts and reference books are a common form of publication, offering comprehensive overviews of specific topics or conditions.

4. Online platforms: Websites, blogs, and social media platforms have become increasingly popular ways to share medical information. While these can be valuable resources, it's important to critically evaluate the quality and reliability of the information presented.

5. News articles and press releases: Media outlets may report on new medical research or developments, although these should also be approached with caution as they may not always accurately represent the findings or context of the original research.

It's worth noting that all publications should be evaluated based on their source, methodology, and relevance to the specific question or issue at hand.

A Database Management System (DBMS) is a software application that enables users to define, create, maintain, and manipulate databases. It provides a structured way to organize, store, retrieve, and manage data in a digital format. The DBMS serves as an interface between the database and the applications or users that access it, allowing for standardized interactions and data access methods. Common functions of a DBMS include data definition, data manipulation, data security, data recovery, and concurrent data access control. Examples of DBMS include MySQL, Oracle, Microsoft SQL Server, and MongoDB.

I'm happy to help! However, I must clarify that "information dissemination" is not a medical term per se, but rather a general term used in various fields, including healthcare and medicine. It refers to the process of spreading or distributing information to a specific audience or the public.

In the context of medicine and healthcare, information dissemination often relates to sharing clinical guidelines, research findings, public health messages, or patient education materials with healthcare professionals, patients, or the general public. This can occur through various channels, such as scientific conferences, peer-reviewed journals, newsletters, websites, social media platforms, and other communication methods.

The goal of information dissemination in medicine is to ensure that accurate, evidence-based, and up-to-date information reaches the intended audience, ultimately improving healthcare quality, patient outcomes, and decision-making processes.

In the context of healthcare, an Information System (IS) is a set of components that work together to collect, process, store, and distribute health information. This can include hardware, software, data, people, and procedures that are used to create, process, and communicate information.

Healthcare IS support various functions within a healthcare organization, such as:

1. Clinical information systems: These systems support clinical workflows and decision-making by providing access to patient records, order entry, results reporting, and medication administration records.
2. Financial information systems: These systems manage financial transactions, including billing, claims processing, and revenue cycle management.
3. Administrative information systems: These systems support administrative functions, such as scheduling appointments, managing patient registration, and tracking patient flow.
4. Public health information systems: These systems collect, analyze, and disseminate public health data to support disease surveillance, outbreak investigation, and population health management.

Healthcare IS must comply with various regulations, including the Health Insurance Portability and Accountability Act (HIPAA), which governs the privacy and security of protected health information (PHI). Effective implementation and use of healthcare IS can improve patient care, reduce errors, and increase efficiency within healthcare organizations.

A User-Computer Interface (also known as Human-Computer Interaction) refers to the point at which a person (user) interacts with a computer system. This can include both hardware and software components, such as keyboards, mice, touchscreens, and graphical user interfaces (GUIs). The design of the user-computer interface is crucial in determining the usability and accessibility of a computer system for the user. A well-designed interface should be intuitive, efficient, and easy to use, minimizing the cognitive load on the user and allowing them to effectively accomplish their tasks.

A Hospital Information System (HIS) is a comprehensive, integrated set of software solutions that support the management and operation of a hospital or healthcare facility. It typically includes various modules such as:

1. Electronic Health Record (EHR): A digital version of a patient's paper chart that contains all of their medical history from one or multiple providers.
2. Computerized Physician Order Entry (CPOE): A system that allows physicians to enter, modify, review, and communicate orders for tests, medications, and other treatments electronically.
3. Pharmacy Information System: A system that manages the medication use process, including ordering, dispensing, administering, and monitoring of medications.
4. Laboratory Information System (LIS): A system that automates and manages the laboratory testing process, from order entry to result reporting.
5. Radiology Information System (RIS): A system that manages medical imaging data, including scheduling, image acquisition, storage, and retrieval.
6. Picture Archiving and Communication System (PACS): A system that stores, distributes, and displays medical images from various modalities such as X-ray, CT, MRI, etc.
7. Admission, Discharge, and Transfer (ADT) system: A system that manages patient registration, scheduling, and tracking of their progress through the hospital.
8. Financial Management System: A system that handles billing, coding, and reimbursement processes.
9. Materials Management System: A system that tracks inventory, supply chain, and logistics operations within a healthcare facility.
10. Nursing Documentation System: A system that supports the documentation of nursing care, including assessments, interventions, and outcomes.

These systems are designed to improve the efficiency, quality, and safety of patient care by facilitating communication, coordination, and data sharing among healthcare providers and departments.

Medical libraries are collections of resources that provide access to information related to the medical and healthcare fields. They serve as a vital tool for medical professionals, students, researchers, and patients seeking reliable and accurate health information. Medical libraries can be physical buildings or digital platforms that contain various types of materials, including:

1. Books: Medical textbooks, reference books, and monographs that cover various topics related to medicine, anatomy, physiology, pharmacology, pathology, and clinical specialties.
2. Journals: Print and electronic peer-reviewed journals that publish the latest research findings, clinical trials, and evidence-based practices in medicine.
3. Databases: Online resources that allow users to search for and access information on specific topics, such as PubMed, MEDLINE, CINAHL, and Cochrane Library.
4. Multimedia resources: Audio and video materials, such as lectures, webinars, podcasts, and instructional videos, that provide visual and auditory learning experiences.
5. Electronic resources: E-books, databases, and other digital materials that can be accessed remotely through computers, tablets, or smartphones.
6. Patient education materials: Brochures, pamphlets, and other resources that help patients understand their health conditions, treatments, and self-care strategies.
7. Archives and special collections: Rare books, historical documents, manuscripts, and artifacts related to the history of medicine and healthcare.

Medical libraries may be found in hospitals, medical schools, research institutions, and other healthcare settings. They are staffed by trained librarians and information specialists who provide assistance with locating, accessing, and evaluating information resources. Medical libraries play a critical role in supporting evidence-based medicine, continuing education, and patient care.

Computer communication networks (CCN) refer to the interconnected systems or groups of computers that are able to communicate and share resources and information with each other. These networks may be composed of multiple interconnected devices, including computers, servers, switches, routers, and other hardware components. The connections between these devices can be established through various types of media, such as wired Ethernet cables or wireless Wi-Fi signals.

CCNs enable the sharing of data, applications, and services among users and devices, and they are essential for supporting modern digital communication and collaboration. Some common examples of CCNs include local area networks (LANs), wide area networks (WANs), and the Internet. These networks can be designed and implemented in various topologies, such as star, ring, bus, mesh, and tree configurations, to meet the specific needs and requirements of different organizations and applications.

Artificial Intelligence (AI) in the medical context refers to the simulation of human intelligence processes by machines, particularly computer systems. These processes include learning (the acquisition of information and rules for using the information), reasoning (using the rules to reach approximate or definite conclusions), and self-correction.

In healthcare, AI is increasingly being used to analyze large amounts of data, identify patterns, make decisions, and perform tasks that would normally require human intelligence. This can include tasks such as diagnosing diseases, recommending treatments, personalizing patient care, and improving clinical workflows.

Examples of AI in medicine include machine learning algorithms that analyze medical images to detect signs of disease, natural language processing tools that extract relevant information from electronic health records, and robot-assisted surgery systems that enable more precise and minimally invasive procedures.

Evidence-Based Medicine (EBM) is a medical approach that combines the best available scientific evidence with clinical expertise and patient values to make informed decisions about diagnosis, treatment, and prevention of diseases. It emphasizes the use of systematic research, including randomized controlled trials and meta-analyses, to guide clinical decision making. EBM aims to provide the most effective and efficient care while minimizing variations in practice, reducing errors, and improving patient outcomes.

A Computerized Medical Record System (CMRS) is a digital version of a patient's paper chart. It contains all of the patient's medical history from multiple providers and can be shared securely between healthcare professionals. A CMRS includes a range of data such as demographics, progress notes, problems, medications, vital signs, past medical history, immunizations, laboratory data, and radiology reports. The system facilitates the storage, retrieval, and exchange of this information in an efficient manner, and can also provide decision support, alerts, reminders, and tools for performing data analysis and creating reports. It is designed to improve the quality, safety, and efficiency of healthcare delivery by providing accurate, up-to-date, and comprehensive information about patients at the point of care.

I'm sorry for any confusion, but "Internet" is a term that pertains to the global network of interconnected computers and servers that enable the transmission and reception of data via the internet protocol (IP). It is not a medical term and does not have a specific medical definition. If you have any questions related to medicine or health, I'd be happy to try to help answer them for you!

Data collection in the medical context refers to the systematic gathering of information relevant to a specific research question or clinical situation. This process involves identifying and recording data elements, such as demographic characteristics, medical history, physical examination findings, laboratory results, and imaging studies, from various sources including patient interviews, medical records, and diagnostic tests. The data collected is used to support clinical decision-making, inform research hypotheses, and evaluate the effectiveness of treatments or interventions. It is essential that data collection is performed in a standardized and unbiased manner to ensure the validity and reliability of the results.

I am not aware of a widely accepted medical definition for the term "software," as it is more commonly used in the context of computer science and technology. Software refers to programs, data, and instructions that are used by computers to perform various tasks. It does not have direct relevance to medical fields such as anatomy, physiology, or clinical practice. If you have any questions related to medicine or healthcare, I would be happy to try to help with those instead!

"Health Knowledge, Attitudes, and Practices" (HKAP) is a term used in public health to refer to the knowledge, beliefs, assumptions, and behaviors that individuals possess or engage in that are related to health. Here's a brief definition of each component:

1. Health Knowledge: Refers to the factual information and understanding that individuals have about various health-related topics, such as anatomy, physiology, disease processes, and healthy behaviors.
2. Attitudes: Represent the positive or negative evaluations, feelings, or dispositions that people hold towards certain health issues, practices, or services. These attitudes can influence their willingness to adopt and maintain healthy behaviors.
3. Practices: Encompass the specific actions or habits that individuals engage in related to their health, such as dietary choices, exercise routines, hygiene practices, and use of healthcare services.

HKAP is a multidimensional concept that helps public health professionals understand and address various factors influencing individual and community health outcomes. By assessing and addressing knowledge gaps, negative attitudes, or unhealthy practices, interventions can be designed to promote positive behavior change and improve overall health status.

I'm sorry for any confusion, but "United States" is a geopolitical entity, specifically the name of the country consisting of 50 states, and it is not a medical term or concept. Therefore, I can't provide a medical definition for it. If you have any questions related to health, medicine, or biology, I would be happy to try to help answer those!

Disease management is a proactive, planned approach to identify and manage patients with chronic medical conditions. It involves a systematic and coordinated method of delivering care to patients with the goal of improving clinical outcomes, enhancing quality of life, and reducing healthcare costs. This approach typically includes elements such as evidence-based care guidelines, patient education, self-management support, regular monitoring and follow-up, and collaboration between healthcare providers and specialists.

The objective of disease management is to improve the overall health and well-being of patients with chronic conditions by providing them with the necessary tools, resources, and support to effectively manage their condition and prevent complications. By implementing a comprehensive and coordinated approach to care, disease management can help reduce hospitalizations, emergency department visits, and other costly healthcare services while improving patient satisfaction and overall health outcomes.

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... : Integrating Ontology Management, Knowledge Discovery, and Human Language Technologies. ISBN 978- ... In computer science, semantic knowledge management is a set of practices that seeks to classify content so that the knowledge ... reducing quality Reduce production costs for delivery formats Reduce the manual administration of getting the right knowledge ...
... launched a nuclear knowledge management programme in 2002. Nuclear knowledge management is defined as knowledge management in ... Nuclear knowledge management (NKM) is knowledge management as applied in the nuclear technology field. It supports the ... Knowledge management systems support nuclear organizations in strengthening and aligning their knowledge. Knowledge is the ... "Knowledge Management for Nuclear Industry Operating Organizations" (2006). Knowledge management (KM) itself is defined as an ...
... (MKM) is the study of how society can effectively make use of the vast and growing literature ... We don't even know how much we know that we don't know we know www.nist.gov/mathematical-knowledge-management, NIST's MKM page ... OMDoc QED manifesto Areas of mathematics MathML Hazewinkel, Michiel (November 2003). "Mathematical knowledge management is ... It studies approaches such as databases of mathematical knowledge, automated processing of formulae and the use of semantic ...
... social Knowledge Management for customer service) Social Knowledge Management Practice. (iTalent Social Knowledge Management) ... Social knowledge management seeks to explore this discipline, as part of a larger entity of knowledge management. Social ... Leading Issues in Social Knowledge Management. A collection of important Social Knowledge Management papers. Published by ... The role of knowledge management in a changing world. Journal of Knowledge Management, 6(4), 400-412. Von Krogh, G., Ishijo, K ...
"A strategy for knowledge management". Journal of Knowledge Management. 11 (6): 3-15. doi:10.1108/13673270710832127. (Knowledge ... 2010) studied mediating role of knowledge management and the findings indicate that knowledge management is not only an ... Greiner, Martina (2007-10-30). "A strategy for knowledge management". Journal of Knowledge Management. 11 (6): 3-15. doi: ... Greiner, Martina (2007-10-30). "A strategy for knowledge management". Journal of Knowledge Management. 11 (6): 3-15. doi: ...
Knowledge management and AI software Elium - Knowledge management software Joplin - Open source knowledge management software ... Open source knowledge management software Enterprise content management Customer knowledge Knowledge base Knowledge extraction ... "Knowledge Management Software." Encyclopedia of Knowledge Management, edited by David G. Schwartz, Idea Group Reference, 2006, ... Notable knowledge management tools include: Bloomfire - Knowledge sharing software with AI Collective Knowledge - An open ...
"Knowledge management: a personal knowledge network perspective", Journal of Knowledge Management, 16 (5): 829-844, doi:10.1108/ ... "Personal knowledge management: supporting individual knowledge worker performance", Knowledge Management Research and Practice ... Pollard, Dave (2008), PKM: A bottom-up approach to knowledge management. In Knowledge Management in Practice: Connections and ... see under knowledge management), knowledge can be tacit or explicit, with the interaction of the two resulting in new knowledge ...
Knowledge Base EventTracker Knowledge Base (System administration, Network management). ... The Log Management Knowledge Base is a free database of detailed descriptions on over 20,000 event logs generated by Windows ... Centralized Log Management, Monitor Syslog, Logging in Depth, Log Management, Siem, Security Event Management, Security ... "The Case for Automated Log Management in Meeting HIPAA Compliance". 28 November 2007. "Log management in the age of compliance ...
... (KMRP) is a peer-reviewed academic journal covering all aspects of managing knowledge ... Knowledge management journals, Academic journals established in 2003, English-language journals, Palgrave Macmillan academic ... organisational learning, intellectual capital and knowledge economics. It is an official journal of the Operational Research ... journals, Operational Research Society academic journals, All stub articles, Business journal stubs, Management stubs). ...
The Journal of Knowledge Management is a peer-reviewed academic journal covering knowledge management. According to the Journal ... Electronic Journal of Knowledge Management Journal of Knowledge Management Practice Gaviria-Marin, Magaly; Merigó, José M.; ... Journal of Knowledge Management. 22 (8): 1655-1687. doi:10.1108/JKM-10-2017-0497. "Journal of Knowledge Management". 2021 ... Knowledge management journals, English-language journals, Academic journals established in 1997, Emerald Group Publishing ...
"The introduction of knowledge management technique in aviation safety management". ResearchGate. Retrieved 2019-05-05. "Yona- ... The Aviation Safety Knowledge Management Environment (ASKME) is a software suite for certifying new aircraft and modified ... khanyasmin (2010-05-05). "FAAXX610: Aviation Safety Knowledge Management (ASKME/AVS)". {{cite journal}}: Cite journal requires ... Aviation Safety Knowledge Management Environment". US Department of Transportation. 2012-03-29. Retrieved 2019-05-05. ...
The Arab Knowledge and Management Society (AKMS) is a Jordan-based regional non-profit association, established and chaired by ... The society's name was amended to become the Arab Knowledge and Management Society (AKMS) on 23 December 2000, to emphasize the ... Arab Knowledge and Management Society (AKMS) Website ijma3.org alac.icann.org surf-as.org (Use dmy dates from January 2021, ... The Society's main purpose is to facilitate knowledge sharing and management in Arab countries through promoting research and ...
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The Journal of Information & Knowledge Management was founded in 2002 and is a peer-reviewed academic journal published ... It publishes articles covering information processing and knowledge management, including: tools, techniques and technologies; ... Knowledge management journals, World Scientific academic journals, English-language journals, 2002 establishments in Singapore ... knowledge creation and sharing; as well as best practices, policies and guidelines. The journal is abstracted and indexed in: ...
... knowledge management. Journal of Knowledge Management Journal of Knowledge Management Practice v t e (Articles lacking sources ... and management of knowledge management. It accepts academic papers, topical articles and case studies dealing with the research ... The Electronic Journal of Knowledge Management (EJKM) is a peer-reviewed academic journal that contributes to the development ... Knowledge management journals, Academic journals established in 2003, Online-only journals, All stub articles, Business journal ...
The Information Management Body of Knowledge (IMBOK) is a management framework that organizes the concept of Information ... The IMBOK comprises six 'knowledge' areas and four 'process' areas. The knowledge areas identify domains of management ... Investing in Information: the Information Management Body of Knowledge, Geneva: Springer (Articles with topics of unclear ... Information management Records management Supporting website for the IMBOK Community Bytheway, A., 2015. ...
Project Management Institute, A Guide to the Project Management Body of Knowledge - Fifth Edition, Project Management Institute ... The body of knowledge evolves over time and is presented in A Guide to the Project Management Body of Knowledge (PMBOK Guide), ... The Project Management Body of Knowledge (PMBOK) is a set of standard terminology and guidelines (a body of knowledge) for ... ISO 10006 for Quality Management on Projects ISO 21500 for Project Management ISO 31000 for Risk Management Pmhub PMP PRINCE2 ...
The Office of Knowledge Management and Development (Public Organization) (Thai: สำนักงานบริหารและพัฒนาองค์ความรู้) is an ... "รู้จัก OKMD". okmd.or.th (in Thai). Office of Knowledge Management and Development (Public Organization). Retrieved 13 November ... Svasti, Pichaya (12 January 2016). "Creating a knowledge
... is a peer-reviewed open access scientific journal covering management and ... In this celebratory editorial, it is explained that 'Knowledge and management of aquatic ecosystems' was introduced as a ...
... is an annual computer science research conference dedicated to information management (IM) and knowledge management (KM). Since ... "ACM CIKM 2019: The 28th ACM International Conference on Information and Knowledge Management". www.cikm2019.net. Archived from ... The ACM Conference on Information and Knowledge Management (CIKM, pronounced /ˈsikəm/) ... and knowledge management. The conference is noted for its interdisciplinarity, as it brings together communities that otherwise ...
"Institute for the Study of Knowledge Management in Education". ISKME.org. Retrieved 2023-03-20. knowledge management in ... "Experts to hold knowledge management summit". ISKME.org. Retrieved 2023-04-18. Petrides, Lisa; Nodine, T. (2003). "Knowledge ... Lisa Petrides is the CEO and founder of the Institute for the Study of Knowledge Management in Education (ISKME). She created ... The Institute for the Study of Knowledge Management in Education (ISKME), is a 501(c)(3) non-profit organization founded in ...
"Knowledge Management for Organizational White Waters: An Ecological Framework". Knowledge Management. 2 (6): 18-21. Pór, G. ( ... The idea of a knowledge ecosystem is an approach to knowledge management which claims to foster the dynamic evolution of ... Ecosemiotics Ecosystem Global brain Information ecology Knowledge management Knowledge market Smart city Sociology of knowledge ... These technologies provide knowledge management capabilities that are far beyond individual human capabilities. In a corporate ...
In the field of knowledge management, the concept of tacit knowledge refers to knowledge that cannot be fully codified. An ... Tacit knowledge or implicit knowledge-as opposed to formalized, codified or explicit knowledge-is knowledge that is difficult ... Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management. ... knowledge that) is ultimately reducible to practical knowledge (knowledge how). Ikujiro Nonaka proposed a model of knowledge ...
Alavi, Maryam; Leidner, Dorothy E. (2001). "Review: Knowledge Management and Knowledge Management Systems: Conceptual ... "Strategic Knowledge Management: Theory, Practice and Future Challenges". Journal of Knowledge Management. 24 (2): 121-126. doi: ... The knowledge-based theory of the firm, or knowledge-based view (KBV), considers knowledge as an essentially important, scarce ... and inter-firm knowledge management. Whether or not the Knowledge-based theory of the firm actually constitutes a theory has ...
Journal of Knowledge Management. 17 (2): 159-174. doi:10.1108/13673271311315141. Knowledge management (Design). ... Encapsulated knowledge differs from both tacit knowledge and explicit knowledge. Encapsulated knowledge is not tacit because it ... It is also useful to distinguish encapsulated knowledge from explicit knowledge. Encapsulated knowledge is not precisely ... Encapsulated knowledge may be considered that knowledge which is found in a complex physical form, concealed from the casual ...
"Knowledge translation mechanisms in open innovation: the role of design in R&D projects" (PDF). Journal of Knowledge Management ... Knowledge mobilization Technology transfer Knowledge transfer Knowledge society Government of Canada, Canadian Institutes of ... including knowledge transfer, knowledge mobilization, knowledge exchange, implementation, and translational research. In 2007, ... Research Into Action - A Knowledge Translation Initiative (2005). "History of Knowledge Translation". Ktexchange.org. Retrieved ...
Journal of knowledge management. Ahead-of-print (ahead-of-print) Yasir, M. & Majid, A. (2017). Impact of knowledge management ... an integra-tive approach to knowledge management culture. Journal of Knowledge Management. 21(2), p. 492-515. Miksa, Francis. ... Issues related to knowledge sharing can be said to have been an important part of knowledge management for a long time. ... Knowledge sharing is part of the three-phase knowledge management process which is a continuous process model. The three parts ...
... developed from the discipline of knowledge management, and referred to the knowledge measurement process where ... Baskerville, Richard; Dulipovici, Alina (2006). "The theoretical foundations of knowledge management". Knowledge Management ... Access to knowledge and beliefs about what counts for knowledge has continued to shift within the social sciences, leading to a ... Glazer, Rashi (1998). "Measuring the Knower: Towards a Theory of Knowledge Equity". California Management Review. 40 (3): 175- ...
... knowledge engineering, knowledge management, and others dealing with study and operations on knowledge, seen as a unified ... zero order meta-knowledge is knowledge whose domain is not knowledge (and hence zero order meta-knowledge is not meta-knowledge ... first order meta-knowledge is knowledge whose domain is zero order meta-knowledge second order meta-knowledge is knowledge ... Knowledge-how is closely related to tacit knowledge. Tacit knowledge is knowledge that cannot be fully articulated or explained ...
Go beyond FAQs with a knowledge management software solution that drives both self-service and agent-driven customer service. ... Key benefits-knowledge management. 01Consolidate cross-company knowledge. Easily capture and retain the knowledge from all of ... Knowledge management best practices. Knowledge management is the cornerstone of great customer service because it improves your ... untapped resources for high-quality knowledge management content. Jodie Knox, Principal Product Manager, Knowledge Management, ...
Knowledge Management Journal of Knowledge Management Practice Knowledge cafe Knowledge community Knowledge ecosystem Knowledge ... Archives management Customer knowledge Dynamic knowledge repository Electronic Journal of Knowledge Management Ignorance ... Wright, Kirby (2005). "Personal knowledge management: supporting individual knowledge worker performance". Knowledge Management ... engineering Knowledge management software Knowledge modeling Knowledge transfer Knowledge translation Legal case management ...
Go beyond FAQs with a knowledge management software solution that drives both self-service and agent-driven customer service. ... Key benefits-knowledge management. 01Consolidate cross-company knowledge. Easily capture and retain the knowledge from all of ... Knowledge management best practices. Knowledge management is the cornerstone of great customer service because it improves your ... untapped resources for high-quality knowledge management content. Jodie Knox, Principal Product Manager, Knowledge Management, ...
Information and Knowledge Management filter *Nuclear Knowledge Management Section (10) Apply Nuclear Knowledge Management ... Remove Management in nuclear filter Management in nuclear*(-) Remove Nuclear knowledge management filter Nuclear knowledge ... Remove Management in nuclear filter Management in nuclear*(-) Remove Nuclear knowledge management filter Nuclear knowledge ... Knowledge Management Assist Visit (KMAV) (5) Apply Knowledge Management Assist Visit (KMAV) filter ...
This Website for businesses and business people is a resource for a large collection of knowledge management information. There ... is a explanation of the concept of knowledge management, articles, white papers, interviews, online forums, calendar of events ... Providing current, reliable, actionable, comprehensive law, technology and knowledge discovery resources for 27 years. ... and knowledge discovery - with a global perspective. Updated daily since 2002 with a searchable database of more than 45,000 ...
... and information provider serving the knowledge management, content management, and document management markets. ... Knowledge Management Webinars * Using Generative AI for Fast, Accurate Knowledge from Unstructured Content. Coming November 30 ... Proximal knowledge management. A major component of effective knowledge work is same-time concept validation. Ideally, this ... Proximal knowledge management improves the productivity of knowledge workers by expanding opportunities for simultaneous ...
Businesses looking to deploy generative AI models for knowledge management use cases should join forces with a trusted partner. ... Increasing user productivity: Knowledge management use cases. An emerging generative AI application is knowledge management. ... As stated, a knowledge management strategy refers to the collection, creation and sharing of knowledge within an organization. ... Knowledge management software applications are often implemented into a centralized system, or knowledge base, to support ...
Knowledge Management Masterclass. Knowledge Management in theory and practice. Rating: 3.8 out of 53.8. (260 ratings). 875 ... Due to the merging of all Knowledge Management tools of both concepts, all Knowledge Management tools are described from the ... For everyone who wants to learn Knowledge Management easily. *For everyone who wants to understand Knowledge Management not ... I have a masters degree in Knowledge Management and would like to pass on my deep knowledge of the subject in a simple and ...
Trends in the Knowledge Management Market ✅ Read more ➽ ... "Knowledge Management Market by Offering (Knowledge Management ... Knowledge Management Systems, Knowledge Management Mechanisms and Technologies, and Knowledge Management Infrastructure); by ... Global Knowledge Management Market on Target to Reach US$ 1,232,000 Million by 2025 The"Global Knowledge Management Market is ... Knowledge Management The report published on the Global Knowledge Management Market Research Report Covers, Future Trends, Size ...
Knowledge at Wharton Podcast. Making Customer Relationship Management Work July 4, 2001 • 9 min listen Customer relationship ... 2023 Knowledge at Wharton. All rights reserved. Knowledge at Wharton is an affiliate of the Wharton School of the University of ... Get the latest from Knowledge at Wharton every week. Get a monthly roundup of the best content from Knowledge at Wharton once a ... But how can this knowledge be adapted to a big corporation that offers thousands of products to millions of customers who can ...
... knowledge management generally involves three processes: knowledge creation, knowledge retention, and knowledge transfer. ... Knowledge Management Spending Report, US companies invested $73 billion in knowledge management system initiatives in 2007. But ... and engage in complex work benefit more from knowledge management systems.. *When a team uses the knowledge management database ... With a share and share alike strategy-when all people on a team have access to the knowledge management database-quality is ...
Discover the benefits of a strong knowledge management system and learn the best ways to apply knowledge management methods to ... Use knowledge management documentation for problem management Knowledge management is critical for problem management and root- ... How knowledge management enables service request management A strong knowledge management practice streamlines service request ... But how does knowledge management support other service management practices?. Effective knowledge management enables teams to ...
... Semin Perinatol. 2023 Aug;47(5):151791. doi: 10.1016/j.semperi. ... and debate exists around other cord management issues. The newborns transition phase from intra- to extra-uterine life and the ...
... generally have shown little interest in adopting formal knowledge management initiatives as part of their overall management ... the firms composite legal knowledge and its ability to effectively manage that body of knowledge. Despite this correlation, ... In smaller firms, a paralegal also might wear the hat of knowledge manager in addition to, or in place of, other substantive ... Although the majority of legal KM literature is targeted at attorneys, especially those involved in firm management, paralegals ...
The Knowledge Management working group will realize the following outcomes: *Disseminate the value of Knowledge Management and ... Activities relating to best practices for Knowledge Management: *Application of the knowledge management process activities to ... The purpose of the Knowledge Management (KM WG) is to expand and promote the application, education and theory of knowledge ... We propose the application of knowledge management (using ontology and other knowledge representation structures) as a driver ...
... and information provider serving the knowledge management, content management, and document management markets. ... Workflow has been a mainstay of knowledge management for years, and has changed significantly as technology has evolved. The ... field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the ...
Care Intelligence Congress combines HSJs understanding of NHS leadership challenges with AphAs deep knowledge of the ...
Weve compiled resources we think youll find valuable to help you grow your financial knowledge. Check back often for regular ... Investment advisory services offered through Raymond James Financial Services Advisors, Inc.. Ajanee Wealth Management is not a ...
Knowledge: Display Platform Attributes throughout Knowledge Management. Authoring. Knowledge: Category assigned to Solutions ... Knowledge: Display Quick Find. Controls whether or not the Quick Find bar appears in Oracle Knowledge Management.. Applies only ... Knowledge: Display Platform Attributes throughout Knowledge Management. Controls if platform attribute appears on the View ... Profile Options for Oracle Knowledge Management. Profile Option Name. Description. Default Profile Value. ...
Organize knowledge and lighten the load of your support team with knowledge base from ServiceDesk Plus MSP. Get the free 30-day ... For MSPs, knowledge base management includes classifying and personalizing topics for each account, setting up restrictions on ... ServiceDesk Plus MSP for knowledge management.. Do your support agents spend hours logging tickets for clients or solving ... What is a knowledge base for MSPs?. A knowledge base (kbase) is an organized repository of relevant data, structured with IT ...
Webline-Services provide the best intelligent knowledge management and support chat software that works for you. - PR12705017 ... Intelligent Knowledge Management and Support Chat Software. Webline-Services provide the best intelligent knowledge management ... The sharing of knowledge through training is as important as the management of knowledge. Webline-Services now empower users to ... Knowledge management software enables employees all across the company to contribute and improve the quality of content in the ...
56-72 Distributed Knowing in Practice Enabled by Knowledge Management Systems. by Lakshmi Goel * 73-89 Knowledge Management ... 109-124 Relating Knowledge Management Enablers, Knowledge Management Processes, and Organizational Effectiveness: The Case for ... 1-18 Towards a Business-Driven Process Model for Knowledge Security Risk Management: Making Sense of Knowledge Risks. by Ilona ... 43-61 Knowledge Management in Support of Enterprise Risk Management. by Eduardo Rodriguez & John S. Edwards * 62-78 Exploring ...
PART II: KNOWLEDGE DISCOVERY AND MANAGEMENT. Chapter 5: Knowledge Management via Human-Centric, Domain-Specific Visual ... Knowledge Management in the Development of Data-Intensive Systems addresses new challenges arising from knowledge management in ... Knowledge Management Computer Science Production, Operations & Information Management Business, Management and Marketing ... Knowledge Management in the Development of Data-Intensive Systems Edited By Ivan Mistrik, Matthias Galster, Bruce R. Maxim, ...
This presentation overviews the newest and most popular content in Knowledge Management (KM). The slides introduce KM and ... IT, Knowledge Management, KM Measurement, KM Analytics, KM Roles, Governance, and Leadership, KM Strategy, KM Objectives, KM ... and knowledge management (KM). With more than 1,000 member organizations worldwide, APQC provides the information, data, and ... provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the Resource Library, ...
Achieve project management certifications with PMI Training such as Six Sigma, ScrumMaster, ICAgile, and PMI comprising of ACP ... What makes project management training with Global Knowledge different? Our project management courses are taught by PMP ... We provide a comprehensive project management certification portfolio including: Project Management Institute (PMI)® comprising ... Project Management Certification Training. Ensure Project Success and Maximize Resources with PM Certifications. The benefits ...
In this paper we aim to provide a comprehensive introduction to the topic of knowledge management and diplomacy. ... What is knowledge management?. Knowledge management is not about the automation of the thinking process but about the use of ... Creating a knowledge culture. One of the biggest challenges of knowledge management is the creation of a knowledge culture. ... KNOWLEDGE MANAGEMENT AND HUMAN RESOURCES. Knowledge requires a specific type management. It cannot be managed in the same way ...
International/global institutional transmitters of management knowledge - business schools, management gurus and consultants, ... Management Fashion as Image-Spectacle: The production of best-selling management books, Management Communication Quarterly. 17 ... The influence of Cold War era research on management theory. *The Management of Culture and Soft Management roles in ... The transfer of management knowledge to peripheral countries." International Studies of Management and Organization 38, no. 4 ( ...
... incident management, SLAs, and, of course, knowledge management. Click below to get started! ... Step 4: view knowledge base articles in Jira Service Management Once customers find a relevant article, they can access it ... Create a knowledge base space in Confluence and link it to your service desk right from Jira Service Management. With one click ... Step 2: create knowledge base articles directly from Jira Service Management Your service agents probably already know what the ...
... eGain Knowledge Hub, uses AI to find answers to customer questions, guide processes, and enable decision-making. ... The eGain Knowledge Hub™. Rated #1 by analysts, the eGain Knowledge Hub is a comprehensive knowledge management solution that ... The Knowledge Hub unifies and orchestrates all the building blocks needed for modern knowledge management: content management, ... eGain Knowledge Hub makes authoring easy with a comprehensive set of capabilities for knowledge creation:. *Content management: ...
Putting Knowledge in the Flow of Work for Real Results. The site visit featured representatives from a large, global ... organization talking about how their firm encourages employees to share knowledge and embeds collaboration in processes, ... knowledge management, who conducted and published APQC research on enterprise knowledge sharing and collaboration for APQCs ... The Right Way to Brand Knowledge Management Initiatives. ... and knowledge management (KM). With more than 1,000 member ...
  • But how does knowledge management support other service management practices? (atlassian.com)
  • A good knowledge base tool and strong knowledge management practices can help keep teams calm, cool, and collected. (atlassian.com)
  • Here's how knowledge management supports IT service practices in Jira Service Management . (atlassian.com)
  • A strong knowledge management practice streamlines service request practices for IT and other service teams. (atlassian.com)
  • Strong knowledge management practices are critical during times when the IT team is in the trenches, dealing with major outages like Sev1 and 2 tickets. (atlassian.com)
  • For instance, developing an incident response playbook that houses step-by-step response practices and defines roles and responsibilities for your team can be a source of knowledge that makes or breaks a successful incident response. (atlassian.com)
  • Today, the practice of law has evolved into the business of practicing law with firms using common business practices such as strategic management and marketing tools to stay competitive in the legal environment. (legalassistanttoday.com)
  • A knowledge base (kbase) is an organized repository of relevant data, structured with IT best practices and knowledge gained from practical experiences. (manageengine.com)
  • APQC (American Productivity & Quality Center) is the world's foremost authority in benchmarking, best practices, process and performance improvement, and knowledge management (KM). (apqc.org)
  • Received understandings of the institutions, ideas, and practices of management will be contrasted with that arising from recent research which has identified the extent to which the invention of 'new' management approaches is often old idea recycled as fads and fashions. (york.ac.uk)
  • Rather than simply impart abstract knowledge, the module empowers students in their final year as they embark on careers in which they will be consumers of management ideas and practices (as managers and managed), developers of new management ideas, and implementers of managerial change. (york.ac.uk)
  • make better informed 'buying' and 'selling' decisions as producers and consumers of management knowledge/practices in their post-graduation careers. (york.ac.uk)
  • It's also a private, collaborative workspace where your team can share best practices and institutional knowledge. (atlassian.com)
  • Knowledge management and project management are complimentary practices that can work hand-in-hand to improve organizational performance. (globalknowledge.com)
  • First you need to demonstrate the value of knowledge management practices, and then you can introduce knowledge management into the project management process and methodology. (globalknowledge.com)
  • Applying knowledge management techniques to project management practices can result in enhanced communication and better project integration, improved decision-making, reduced risks, and continuous improvement in project performance. (globalknowledge.com)
  • WHO has defined Knowledge Management as: "a set of principles, tools and practices that enable people to create knowledge, and to share, translate and apply what they know to create value and improve effectiveness. (who.int)
  • DAMA International is dedicated to advancing the concepts and practices of information and data management and supporting DAMA members and their organizations to address their information and data management needs. (dama.org)
  • ABSTRACT Awareness and knowledge of biomedical waste practices is very important for any health care setting. (who.int)
  • This study aimed to determine the knowledge, attitudes and practices (KAP) about biomedical waste among health professionals in primary health care centres in Hail City, Saudi Arabia. (who.int)
  • Overall 54.8%, 48.9% and 49.6% of the participants had good knowledge, attitudes and practices scores respectively. (who.int)
  • There was a strong correlation between knowledge and attitudes, knowledge and practices, and attitudes and practices (P ˂ 0.05). (who.int)
  • The World Bank profile : best practices in knowledge management / [editors Paige Leavitt, Ben Mowbray, Emma Skogstad]. (who.int)
  • Best practices in knowledge management. (who.int)
  • APQC's bi-annual "Now in the Resource Library" report (NITRL) provides a comprehensive guide to recently released Knowledge Management (KM) research and content in the Resource Library, updated in October 2023. (apqc.org)
  • They focused on codified (as opposed to tacit ) knowledge. (quickbase.com)
  • Knowledge is typically broken down into two categories: explicit knowledge and tacit knowledge. (legalassistanttoday.com)
  • Tacit knowledge is commonly referred to as oral tradition or tribal knowledge. (legalassistanttoday.com)
  • Obviously, tacit knowledge is much more difficult to capture, share and access. (legalassistanttoday.com)
  • The knowledge used in diplomacy appears in a variety of forms, starting from the general knowledge gathered in the course of regular education, knowledge of particular subjects such as international relations and international law gathered through specialised diplomatic training, and ranging to knowledge gained through experience, such as knowledge of regions, tacit knowledge of how to react in particular situations, and knowledge of procedures. (diplomacy.edu)
  • Knowledge management helps an organization gain advantage from his own experience and tacit know-how. (masternewmedia.org)
  • Modern knowledge management in organisations and businesses distinguishes between explicit and tacit knowledge. (konicaminolta.eu)
  • As the discipline matured, academic debates increased regarding theory and practice, including: Techno-centric with a focus on technology, ideally those that enhance knowledge sharing and creation. (wikipedia.org)
  • Are you looking for a course that shows you how to apply Knowledge Management in practice? (udemy.com)
  • PS: Are you looking for a Knowledge Management course that includes everything from theory to practice, then register now. (udemy.com)
  • A strong knowledge management practice means that support agents spend less time on requests, provide more consistent customer experiences, and provide a blueprint for continuous improvement. (atlassian.com)
  • Different firms and practice groups rely on different types of knowledge when providing services. (legalassistanttoday.com)
  • The purpose of the Knowledge Management (KM WG) is to expand and promote the application, education and theory of knowledge management (in the form of all possible knowledge representation schemas, including Ontology) for Systems Engineering as a means to reduce or eliminate existing barriers in the SE practice. (incose.org)
  • We propose the application of knowledge management (using ontology and other knowledge representation structures) as a driver within systems engineering practice to enable processes, methods and tools harmonization. (incose.org)
  • In our last study, Engagement and Participation for Knowledge Sharing and Collaboration , one of the findings was that best-practice organizations brand knowledge sharing approaches and tools creatively , using appealing language and activities to boost employee interest. (apqc.org)
  • They have shown how successful knowledge management can be pursued in practice - in this case as knowledge safeguarding and knowledge transfer. (konicaminolta.eu)
  • Health Emergency and Disaster Risk Management (Health EDRM) has recently emerged as a critical field for research, policy, and practice as a result of the growing recognition of health as a core dimension in disaster risk management, as highlighted in the Sendai Framework for Disaster Risk Reduction 2015-2030 . (who.int)
  • Provide customer service organizations with consistent, accurate, and searchable knowledge content through digital, agent-assisted, and self-service channels. (oracle.com)
  • Oracle Fusion Cloud Knowledge Management offers capabilities that help organizations better manage their knowledge, such as search and navigation features, powerful analytics, content management, and access control. (oracle.com)
  • Use cross-lingual search to enable global organizations to leverage knowledge assets in multiple languages. (oracle.com)
  • Knowledge management refers to how organizations capture, evaluate, organize, retrieve and distribute their knowledge or information. (openpr.com)
  • As organizations advance, so does their need for knowledge management. (openpr.com)
  • Advancements in software development and adoption of cloud services are proving to be very valuable for organizations in terms of knowledge management. (openpr.com)
  • In order to ensure knowledge management is being employed as effectively as possible, large organizations have begun utilizing a variety of trends. (openpr.com)
  • Organizations are blending knowledge management with social media in order to improve communication between staff and consumers, to increase engagement, and to create a friendlier environment. (openpr.com)
  • One of the biggest challenges for individuals and organizations involved in project management is to make the best use of this knowledge and information so they can operate more efficiently, improve decision making, and sustain a competitive advantage. (globalknowledge.com)
  • Organizations that make the greatest use of their knowledge assets understand the competitive advantage they can develop as they manage projects smartly and more efficiently. (globalknowledge.com)
  • Learning to fly : practical knowledge management from leading and learning organizations / Chris Collison & Geoff Parcell. (who.int)
  • US coal mining organizations are losing the knowledge they need to be able to respond to emergencies. (cdc.gov)
  • To build high performing teams and maintain a high performing organization, it is important people have access to the existing knowledge about company processes. (quickbase.com)
  • A bit of background info, knowledge management generally involves three processes: knowledge creation, knowledge retention, and knowledge transfer. (quickbase.com)
  • Students completing this course should be more able to make informed choices about the selection of management approaches, their strengths and weaknesses in national and international contexts, and recognise the processes, for the good and otherwise, whereby management models and philosophies become fashionable and unfashionable. (york.ac.uk)
  • The site visit featured representatives from a large, global organization talking about how their firm encourages employees to share knowledge and embeds collaboration in processes, workflows, and day-to-day operations. (apqc.org)
  • We learn from each project we complete, but without management support and knowledge management tools and processes in place, this knowledge is routinely lost during the project lifecycle, and it may take a cultural shift to recognize the strategic importance and value of knowledge and information. (globalknowledge.com)
  • This involves having a framework for knowledge management in the organization and embedding that framework into project management processes and methodology. (globalknowledge.com)
  • Personal knowledge management (PKM) is a collection of processes that a person uses to gather, classify, store, search, retrieve and share knowledge in their daily activities (Grundspenkis 2007) and the way in which these processes support work activities (Wright 2005). (lesswrong.com)
  • Retrieval augmented generation can be used to search through internal documents of organizational knowledge to answer the customer's inquiry and generate a tailored output. (ibm.com)
  • They recently completed the "first wide-scale evaluation of the objective performance value of an organizational knowledge system using archival data," Using What We Know: Turning Organizational Knowledge into Team Performance (you can read the full paper at HBS Working Knowledge ). (quickbase.com)
  • When they visit the Jira Service Management Help Center, they input the description of their service issue and relevant articles are automatically surfaced. (atlassian.com)
  • When a support agent is responding to a service request, Jira Service Management will scan the issue and automatically suggest any knowledge base articles that relate to keywords in the issue. (atlassian.com)
  • Agents are empowered to view, search, and share knowledge base articles directly from Jira Service Management issues. (atlassian.com)
  • Training employees to come to Jira Service Management to report issues and request help goes a long way toward making sure your IT support team isn't constantly interrupted with questions. (atlassian.com)
  • Offer a wealth of information at your customers' fingertips-along with features like smart search, knowledge reports and scoring, template suggestions, etc.-by leveraging the power of Confluence and Jira Service Management . (atlassian.com)
  • Create a knowledge base space in Confluence and link it to your service desk right from Jira Service Management. (atlassian.com)
  • Search through Jira Service Management to find the most commonly raised requests and/or issue types. (atlassian.com)
  • Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. (wikipedia.org)
  • Knowledge management efforts typically focus on organisational objectives such as improved performance, competitive advantage, innovation, the sharing of lessons learned, integration, and continuous improvement of the organisation. (wikipedia.org)
  • These efforts overlap with organisational learning and may be distinguished from that by a greater focus on the management of knowledge as a strategic asset and on encouraging the sharing of knowledge. (wikipedia.org)
  • The sharing of knowledge through training is as important as the management of knowledge. (prlog.org)
  • I just published a new article, Brand Knowledge-Sharing Approaches and Tools Creatively , describing how ConocoPhillips, Baker Hughes, Fluor, and the Federal Reserve Bank of Cleveland use branding, contests, and games to generate excitement around KM. (apqc.org)
  • Lauren Trees is a former principal research lead, knowledge management, who conducted and published APQC research on enterprise knowledge sharing and collaboration for APQC's Knowledge Management research team. (apqc.org)
  • Some of the tools and technologies that can facilitate managing and sharing knowledge and information include document management systems, online communities through the use of web portals, data repositories for storing and retrieving lessons learned, and Web 2.0 tools such as wikis and blogs. (globalknowledge.com)
  • Once team members experience the benefit of knowledge sharing, they are more inclined to participate in the process. (globalknowledge.com)
  • 3. The weak Knowledge Management culture and limited information and communication technology (ICT) skills and infrastructure represent serious impediments to knowledge access, sharing and application. (who.int)
  • This document proposes strategic directions for more efficient knowledge generation, sharing and application, and discusses the subsequent and respective roles and responsibilities of countries, WHO and partners. (who.int)
  • Management components such as the generation, sharing and application of scientific, technical, explicit and implicit knowledge. (who.int)
  • CIFOR is as passionate about sharing our knowledge as we are in generating it. (cifor.org)
  • Sharing knowledge through a knowledge management system: the relative effectiveness of formal control and organizational support / by Peter V. Marks. (who.int)
  • Proximal knowledge management promises significant gains in productivity and productivity growth (innovation). (kmworld.com)
  • In a 6-minute video, BT's Head of Customer Technology & Innovation discusses the pivotal role of eGain's knowledge base in this transformation. (egain.com)
  • To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation. (northernlight.com)
  • New Knowledge Management approaches, including those using information and communication technology, can improve efficiency through better time management, quality service, innovation and cost reduction. (who.int)
  • In particular, the book convincingly explains how knowledge management differs from, and is related to the concepts of information management, organizational learning, innovation management and creativity management. (sagepub.com)
  • With innovation cycles becoming ever shorter, knowledge and information are now a key resource in businesses. (konicaminolta.eu)
  • Capture, organize, manage, and make use of the knowledge and expertise inside your organization to solve employee and customer issues. (oracle.com)
  • Timely and relevant knowledge and individuals are the staples of any organization. (openpr.com)
  • Mobile technology allows staff members to easily access the knowledge management system of their organization wherever and whenever they want to. (openpr.com)
  • The organization also relies on fun activities to promote the transfer of knowledge. (apqc.org)
  • Simply put, it is how information is converted into knowledge that is an asset to the organization. (globalknowledge.com)
  • Knowledge management is about how to systematically develop and share knowledge throughout the organization. (globalknowledge.com)
  • Adopting knowledge management in an organization involves three major items. (globalknowledge.com)
  • Beneficial knowledge provides long-term benefit in terms of improving organizational performance and fostering a learning organization. (globalknowledge.com)
  • Other favorites included 'the extent to which I feel my manager or my organization is being real with me (… doing what it says on the tin)' (from Jackie Le Fevre), 'Does our value system determine the behavior of management or does the behavior of management determine our value system? (hbs.edu)
  • Several universities offer dedicated master's degrees in knowledge management. (wikipedia.org)
  • I have a master's degree in Knowledge Management and would like to pass on my deep knowledge of the subject in a simple and understandable way. (udemy.com)
  • The Master's programme in Managing People, Knowledge and Change enables you to pursue a career in fields such as management consultancy, strategy, human resources and general management. (lu.se)
  • When looking at universities throughout Scandinavia, the Master's in Managing People, Knowledge and Change caught my eye. (lu.se)
  • With the power of AI, enterprises can use knowledge management tools to collect, create, access and share relevant data for organizational insights. (ibm.com)
  • Written in a lively, conversational style, Knowledge Management looks at the nature of knowledge, including its definition and measurement, before the main concepts and theoretical contributions to knowledge management are reviewed and challenged, providing fresh insights into the central debates. (sagepub.com)
  • Topics such as knowledge management, organisational development, corporate social responsibility and leadership have provided me with new insights and a different perspective on the world. (lu.se)
  • Topics such as knowledge management, organisational development, corporate social responsibility and leadership have provided me with new insights and a different perspective on the world, and I am sure that I can use this in the future in both my career as well as my personal life. (lu.se)
  • Webline-Services provide the best intelligent knowledge management and support chat software that works for you. (prlog.org)
  • Sound industry expertise and intelligent knowledge management give businesses a major competitive advantage. (konicaminolta.eu)
  • Knowledge management software applications are often implemented into a centralized system, or knowledge base, to support business domains and tasks-including talent, customer service and application modernization. (ibm.com)
  • Explore various sources at once, including external knowledge, to get the information you need in one search. (oracle.com)
  • With a share and share alike strategy-when all people on a team have access to the knowledge management database-quality is higher (person searching for data knows the context behind the search so details that may seem irrelevant to others become helpful). (quickbase.com)
  • The main goal of knowledge management is a solution that users can access, search through, learn from and apply to solve their own problems. (prlog.org)
  • The Knowledge Hub unifies and orchestrates all the building blocks needed for modern knowledge management: content management, profiled content access, generative and conversational AI , search methods, and knowledge analytics. (egain.com)
  • We search for the one key to management success. (hbs.edu)
  • This is an exciting time in search and knowledge management for market and competitive intelligence as generative AI for market and competitive intelligence is advancing rapidly. (northernlight.com)
  • Results of search for 'su:{Knowledge management. (who.int)
  • This morning I facilitated a workshop around with the aim of getting people to connect and talk to fill knowledge gaps. (12manage.com)
  • The growing inequities in access to information and knowledge and in the transformation of knowledge into policy and action (the know-do gaps) as well as the digital divide1 (or electronic diversity) between and within countries present serious impediments to the achievement of the health-related Millennium Development Goals and other internationally-agreed health development goals. (who.int)
  • International Journal of Knowledge Management (IJKM), 7 (1), 35-54. (igi-global.com)
  • Knowledge Management: Realizing Value through Governance," International Journal of Knowledge Management (IJKM) 7, no.1: 35-54. (igi-global.com)
  • According to the AMR Research (now Gartner) Knowledge Management Spending Report , US companies invested $73 billion in knowledge management system initiatives in 2007. (quickbase.com)
  • According to Gartner, knowledge management for customer service can help the enterprise accomplish all of this. (egain.com)
  • ... [Show full abstract] design guided by formal and practical knowledge, by classroom-data and practical knowledge or by a combination of all three. (researchgate.net)
  • Organize knowledge and lighten the load of your support team. (manageengine.com)
  • The knowledge base is a place for your team to organize all customer-facing (or employee-facing) FAQs and documentation. (atlassian.com)
  • It was initially supported by individual practitioners, when Skandia hired Leif Edvinsson of Sweden as the world's first chief knowledge officer (CKO). (wikipedia.org)
  • Achieve certifications from the world's leading project management association. (globalknowledge.com)
  • An emerging generative AI application is knowledge management . (ibm.com)
  • Part of the Knowledge Hub is eGain AssistGPT™, a comprehensive, no-code, generative AI tool that helps agents, authors, and operations managers become more effective and efficient. (egain.com)
  • Knowledge is increasingly being valued as a strategic asset essential to sustaining a competitive advantage. (globalknowledge.com)
  • The Knowledge Management Specialist will be responsible for the strategic development and implementation of the Nuclear Decommissioning Authority's (NDA) Knowledge Management and Intellectual Property Strategies and Policies both within the NDA and its wider estate. (gurteen.com)
  • When agents come across common new issues, they can also document resolution approaches in knowledge base articles to enable the rest of the team and avoid repetitive work. (atlassian.com)
  • The new Knowledge Management approaches and the current ICT revolution represent, for the WHO African Region, a historic opportunity to foster a culture of Knowledge Management and overcome the digital divide in order to strengthen health systems, improve health outcomes and provide equity in health. (who.int)
  • This appendix describes the profile options that are required for the successful implementation of Oracle Knowledge Management. (oracle.com)
  • The following table shows the categories for the profile options in Oracle Knowledge Management. (oracle.com)
  • Save time and reduce content maintenance effort by creating reusable articles that can be placed into multiple knowledge assets. (oracle.com)
  • Give customers answers to commonly asked questions by easily embedding knowledge content into your digital customer service portal or automatically delivering it via chatbot . (oracle.com)
  • KMWorld is the leading publisher, conference organizer, and information provider serving the knowledge management, content management, and document management markets. (kmworld.com)
  • Knowledge management software enables employees all across the company to contribute and improve the quality of content in the knowledge base. (prlog.org)
  • How will AI, machine learning, and data analytics impact knowledge management and research services, and how will you future-proof your team? (iltanet.org)
  • The Encyclopedia of Information Science and Technology, Sixth Edition) continues the legacy set forth by the first five editions by providing comprehensive coverage and up-to-date definitions of the most important issues, concepts, and trends pertaining to technological advancements and information management within a variety of settings and industries. (igi-global.com)
  • With a summary of the company's knowledge and business objectives, developers can spend less time learning this necessary information and more time coding. (ibm.com)
  • Knowledge management software is a system that captures, aggregates, and classifies a company's internal information to build an information database. (prlog.org)
  • Experts in knowledge management agree: the majority of industry knowledge relevant to adding value resides in a company's employees. (konicaminolta.eu)
  • Despite this correlation, law firms in the United States generally have shown little interest in adopting formal knowledge management initiatives as part of their overall management strategies. (legalassistanttoday.com)
  • Accounts of the internationalisation and globalisation of management as recent are likewise contrasted by evidence that management's very foundations are in the organisational complexities of imperialism and colonialism. (york.ac.uk)
  • Analyses focused on sources of knowledge used to inform lesson design, participants' roles and knowledge generated by the teacher community. (researchgate.net)
  • Support documentation is automatically embedded into IT workflows, and agents can reference and write knowledge base articles from their service management project. (atlassian.com)
  • An established discipline since 1991, KM includes courses taught in the fields of business administration, information systems, management, library, and information science. (wikipedia.org)
  • Many large companies, public institutions, and non-profit organisations have resources dedicated to internal KM efforts, often as a part of their business strategy, IT, or human resource management departments. (wikipedia.org)
  • This Website for businesses and business people is a resource for a large collection of knowledge management information. (llrx.com)
  • Business must exploit all opportunities for proximal knowledge work. (kmworld.com)
  • Customer relationship management, or CRM, is the buzzword du jour in business circles. (upenn.edu)
  • Lawyers are in the business of selling knowledge. (legalassistanttoday.com)
  • Law firms also have started embracing technology to handle a broad spectrum of business and legal needs, including time and billing software, conflict-of-interest management, contact information, document collections and the firm's calendar system. (legalassistanttoday.com)
  • The field has evolved to encompass a broader discipline referred to as business process management (BPM), which includes in the flow both people and enterprise applications. (kmworld.com)
  • Then we look at specific techniques which diplomacy can adapt from the business sector in the field of knowledge management. (diplomacy.edu)
  • International/global institutional transmitters of management knowledge - business schools, management gurus and consultants, 'pop management' journalism. (york.ac.uk)
  • It is knowledge or bust when it comes to experiences, whether it is CX, AX (agent experience in the contact center), employee experience (EX), or BX (Business Experience). (egain.com)
  • To join us, you should be educated to degree level in a Science, Engineering or Business related discipline and have substantial practical experience working as a professional Knowledge Manager. (gurteen.com)
  • Suitable for students of Business and Management courses at Undergraduate and Postgraduate level and anyone interested in the concept of knowledge management. (sagepub.com)
  • In other words, there are many reasons for taking a close, critical look at the knowledge management in your own business. (konicaminolta.eu)
  • To begin with, management analysed the age structure of the workforce and realised that many of their veteran employees would be retiring in the coming years, including managers with up to 40 years in the business, who worked in sales, quality management , human resources, production and engineering. (konicaminolta.eu)
  • The DAMA Dictionary of Data Management (2nd edition) includes over 2000 terms defining a common data management vocabulary for IT professionals, data stewards and business leaders. (dama.org)
  • Harvard business review on knowledge management. (who.int)
  • It features a solid combination of both in-depth business knowledge and knowledge of human resources. (lu.se)
  • Currently, establishments that employ more than 1,000 knowledge workers are spending an unnecessary $5 million annually as a result of inefficient and unproductive searching. (openpr.com)
  • Non-hierarchical, high-touch, open workspaces ease proximate barriers and improve knowledge worker collaboration. (kmworld.com)
  • Knowledge in action The telco client mentioned earlier leverages the same AI technology and omnichannel knowledge hub across its contact centers and hundreds of retail stores to deliver single right answers fast, regardless of touchpoint! (egain.com)
  • With increased use of computers in the second half of the 20th century, specific adaptations of technologies such as knowledge bases, expert systems, information repositories, group decision support systems, intranets, and computer-supported cooperative work have been introduced to further enhance such efforts. (wikipedia.org)
  • A major component of effective knowledge work is same-time concept validation. (kmworld.com)
  • The key scarcity in today's knowledge-based work environment is not information. (kmworld.com)
  • New software, automata and workspaces are emerging with deliberate features to maximize same-time knowledge work. (kmworld.com)
  • Are you interested in Knowledge Management or would you like to work in the field, but you don't know how to initiate projects? (udemy.com)
  • How does the complexity of the work affect knowledge use and performance? (quickbase.com)
  • Teams that are geographically disperse, composed of less experienced employees, and engage in complex work benefit more from knowledge management systems. (quickbase.com)
  • Get Atlassian work management products in one convenient package for enterprise teams. (atlassian.com)
  • In smaller firms, a paralegal also might wear the hat of knowledge manager in addition to, or in place of, other substantive legal work typically assigned to paralegals. (legalassistanttoday.com)
  • Earlier this month, I had the pleasure of sitting in on the first site visit for APQC's current Collaborative Benchmarking study, Putting Knowledge in the Flow of Work for Real Results . (apqc.org)
  • The project manager can serve as a mentor or change agent to establish knowledge management activities as part of the project work. (globalknowledge.com)
  • This paper examines the sources of knowledge workers' work intensity and the self-leading strategies they apply to deal with it. (lu.se)
  • Allow service agents to access knowledge within the service request. (oracle.com)
  • Why do teams with similar access to stored knowledge differ in performance? (quickbase.com)
  • Knowledge management keeps things simple and practical by giving users easy access to information, wherever they are. (atlassian.com)
  • From service request management and incident management to problem and change management, employees and customers can access the information they need to keep things running smoothly. (atlassian.com)
  • Explicit knowledge is fairly easy to capture, share and access. (legalassistanttoday.com)
  • Many companies give new employees access to knowledge management software to learn about products and technology. (prlog.org)
  • However, agent productivity can be further streamlined by providing employees with immediate access to knowledge base articles right from an issue or request. (atlassian.com)
  • The 2021 KMWorld 100 is a list of leading-edge knowledge management companies that are helping their customers to expand access to information, leverage new opportunities, and accelerate growth. (northernlight.com)
  • Deliver high velocity service management at scale. (atlassian.com)
  • Designing data-intensive software systems is difficult because distribution of knowledge across stakeholders creates a symmetry of ignorance, because a shared vision of the future requires the development of new knowledge that extends and synthesizes existing knowledge. (routledge.com)
  • That complexity is additionally increased by industry 4.0 (or 4th industrial revolution) and digital transformation, as new challenges emerge from both the volume and speed of information flows and knowledge generation. (wikipedia.org)
  • A Very Short, Fairly Interesting and Reasonably Cheap Book about Knowledge Management is a lucid, thoughtful and engaging book that competently covers a range of topical issues associated with knowledge management and its complexity. (sagepub.com)
  • Proximal knowledge management improves the productivity of knowledge workers by expanding opportunities for simultaneous intellectual effort. (kmworld.com)
  • Rated #1 by analysts, the eGain Knowledge Hub is a comprehensive knowledge management solution that improves customer service and empowers employees-agents, knowledge authors, and operations managers. (egain.com)
  • Knowledge management is moving from control to cultivation in order to allow team members to share their knowledge and information in an organic manner. (openpr.com)
  • Do you have a divide and conquer strategy or share and share alike strategy in your knowledge management system? (quickbase.com)
  • The most unique aspect of the organization's program is that it uses theater, asking employees to share knowledge by writing and performing skits about important issues. (apqc.org)
  • What role will new media technologies play in the way you and I will share knowledge and skills in the near future? (masternewmedia.org)
  • It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. (wikipedia.org)
  • it refers to the management of knowledge at the individual level. (wikipedia.org)
  • Effective knowledge management enables teams to deliver service according to the ITIL guiding principles . (atlassian.com)
  • A masterly short book that offers in-depth and critical explanations on the key principles of Knowledge Management, written by an author with deep knowledge of her subject. (sagepub.com)
  • Workspace design is critical to effective proximal knowledge management. (kmworld.com)
  • Building of synergistic, knowledge-centered workspaces is critical to improving competitiveness. (kmworld.com)
  • To better protect people from the health risks of emergencies and disasters, research and knowledge on Health EDRM is critical for evidence-based policies and programmes. (who.int)
  • The most complex scenario for knowledge management may be found in the context of supply chain as it involves multiple companies without an ownership relationship or hierarchy between them, being called by some authors as transorganizational or interorganizational knowledge. (wikipedia.org)
  • This involves understanding the importance of knowledge and information to organizational success. (globalknowledge.com)
  • The knowledge productivity of same-time interaction is greater than all "store and forward" mechanisms combined. (kmworld.com)
  • Webline-Services now empower users to increase productivity, efficiency, and profitability through a versatile knowledge management platform that allows the company to support customers through various mechanisms including live chat integration. (prlog.org)
  • In the enterprise, early collections of case studies recognised the importance of knowledge management dimensions of strategy, process and measurement. (wikipedia.org)
  • If you haven't yet added Confluence to your service management solution, you can choose which Confluence plan (free, standard, premium, enterprise) to add to your site based on your knowledge base needs. (atlassian.com)
  • 1. Efficient Knowledge Management is now considered a key factor in organizational performance and competitiveness. (who.int)
  • While everybody recognises the importance of knowledge and knowledge management, few can define them even in vague terms. (diplomacy.edu)
  • 2005), adopted a plan of action that emphasizes the importance of Knowledge Management and the efficient use of information and communication technology (ICT) for the international development agenda, including health. (who.int)
  • Sabrina is also Researcher/Author of beSpacific ® - Accurate research surfacing documents and resources focused on law, technology, government reports, and knowledge discovery - with a global perspective. (llrx.com)
  • The European Conference on Knowledge Management - ECKM, brings together academic research and practical applications of Knowledge Management from all areas. (wikicfp.com)
  • The application of knowledge management systems throughout various industries in countries across the globe will fuel the growth of this market. (openpr.com)
  • In the coming years, petabytes of data will either be overlooked or not used to their fullest potential as a result of ineffective knowledge management systems. (openpr.com)
  • As such, new and improved knowledge management systems are vital. (openpr.com)
  • At their base, these are big, integrated infrastructure systems," says Noah F. Gans , a professor of operations and information management at Wharton. (upenn.edu)
  • Disseminate the value of Knowledge Management and Ontologies in the application of Systems Engineering. (incose.org)
  • Knowledge Management in the Development of Data-Intensive Systems addresses new challenges arising from knowledge management in the development of data-intensive software systems. (routledge.com)
  • The book covers the current state and future directions of knowledge management in development of data-intensive software systems. (routledge.com)
  • Providing a comprehensive reference on the notion of data-intensive systems from a technical and non-technical perspective, the book focuses uniquely on software engineering and knowledge management in the design and maintenance of data-intensive systems. (routledge.com)
  • Accelerate knowledge article creation to support your customers, call center agents, and field service teams. (oracle.com)
  • Support knowledge in your internal help desk portal, providing employees with self-service capabilities for inquiries around benefits, company policies, IT, and more. (oracle.com)
  • 4. Countries would benefit from making Knowledge Management a priority component of their national health development policies and plans, and this emphasis requires allocation of adequate resources as well as the support of relevant partners. (who.int)
  • Those organisations in which colleagues support each other in the acquisition of technical knowledge and new information are already well equipped for digital change. (konicaminolta.eu)
  • In 2019, WHO released the Health Emergency and Disaster Risk Management (Health EDRM) Framework to support the implementation of the Sendai Framework, the International Health Regulations (2005) , t he Sustainable Development Goals (2015) , and Paris Agreement on Climate Change (2016). (who.int)
  • To hear some proponents talk about it, all a company needs is to buy and install a Customer Relationship Management system, a sophisticated approach to tailoring service to individual customers - and to gathering valuable data at the same time. (upenn.edu)
  • Knowledge management provides a way to capture knowledge from projects in as close to real time as possible, transfer the data and information, and apply those learnings to future projects. (globalknowledge.com)
  • Say goodbye to data silos in your knowledge management system. (northernlight.com)
  • Knowledge management in organisations is by definition much more than purely managing data and information. (konicaminolta.eu)
  • The questionnaire comprised 15 questions about personal data and knowledge on tooth avulsion management. (bvsalud.org)
  • Teaching will focus on set readings ranging from 'standard' academic texts, through to popular management publications and media - magazines, airport management theory, guru presentations - and major management consultancy publications and web resources. (york.ac.uk)
  • The paper is based on focus group interviews with management consultants in a Danish management consultancy firm. (lu.se)
  • Knowledge at Wharton is an affiliate of the Wharton School of the University of Pennsylvania . (upenn.edu)
  • Knowledge management lessons learned : what works and what doesn't / edited by Michael E.D. Koenig and T. Kanti Srikantaiah. (who.int)
  • Explicit knowledge is knowledge captured and stored in either a print or electronic format, such as document templates, briefs and memoranda on various points of law and transactional documents containing the preferred language for terms and conditions used in subsequent agreements. (legalassistanttoday.com)
  • Simply put, explicit knowledge means any knowledge that can be clearly communicated in writing, such as relevant knowledge of rules and facts, and knowledge derived from instructions, papers and documentation. (konicaminolta.eu)
  • The global knowledge management market is expected to see significant growth over the span of the next few years. (openpr.com)
  • What makes project management training with Global Knowledge different? (globalknowledge.com)
  • Knowledge in action With CBR/AI technology, a leading global bank was able to reach the #1 spot in customer service NPS and reduce ATH by 50%, even as it expanded to 11 countries with mostly novice agents in its workforce! (egain.com)
  • The Gurteen Knowledge Community is a global learning community of over 21,000 people in 160 countries across the world. (gurteen.com)
  • BT transformed their customer service operation across thousands of contact center agents and hundreds of stores with eGain Knowledge Hub. (egain.com)
  • Again, from the horses' mouths, the answers (by far) were lack of contact center agent knowledge and inconsistency of answers across touchpoints, followed by the inability of websites to deliver answers. (egain.com)
  • Knowledge in action A premier telco client was able to improve FCR by 37% across more than 10,000 contact center advisors when they made it mandatory for all agents to use guided help, a capability enabled by our proven AI reasoning technology. (egain.com)
  • Knowledge Management (KM) governance is the implementation of authority through a framework to ensure the delivery of anticipated or predicted benefits of KM strategy development and implementation in an authorized and regulated manner. (igi-global.com)
  • And knowledge management is becoming increasingly important in SMEs too. (konicaminolta.eu)
  • Even SMEs are less centrally organised and have become distributed across numerous locations, so it's no longer possible for colleagues to exchange knowledge and information directly. (konicaminolta.eu)
  • As well as university recognized certificate programs including McMaster University Centre for Continuing Education and Université du Québec en Outaouais. (globalknowledge.com)